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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

FonaDial offers an innovative Smart Dialer solution designed for modern Contact Centres, Call Centers, and BPOs, facilitating seamless communication with customers through advanced features like a CRM form builder, Predictive Dialer, Sticky Agent, Call Back Intelligence, and an Advanced Multi-level IVR system. This comprehensive tool enhances both inbound and outbound interactions, providing a robust platform for managing customer relationships.

Description

You desire a contact center that operates on cutting-edge call center software technology while remaining user-friendly. A system that is ideally tailored to your business needs yet agile enough to adapt to real-time fluctuations in staffing, call volumes, and other variables. You seek call center software that integrates seamlessly and functions effortlessly, enabling your team to connect and engage without hassle. What you need is versatility, efficiency, and dependability that are unparalleled. Whether managing a single inbound contact center or overseeing numerous outbound calling teams across the nation or globally, maximizing the potential of each agent in your workforce has just become simpler. Our focus has been on creating intuitive, high-performance call center software that delivers exceptional sound quality, empowering your team to achieve impressive results. Ultimately, providing an outstanding customer experience is crucial for driving business growth, and understanding the elements that contribute to such an experience is essential for success. With the right tools in place, you can elevate your customer interactions and foster lasting relationships.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Fonada Yes 

Integrations

Fonada No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Fonada

Founded

2018

Country

India

Website

www.fonada.com

Vendor Details

Company Name

Noojee Contact Solutions

Country

Australia

Website

noojee.com.au

Product Features

Auto Dialer

Call Center Management No 
Call Recording No 
Call Reporting No 
Call Scripting No 
Lead Management No 
Power Dialer No 
Predictive Dialer No 
Preview Dialer No 
Progressive Dialer No 
Surveys No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording Yes 
Call Scripting Yes 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

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