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Description
Innovative mapping tools like Route and Clip simplify the process of drawing along roads and boundaries effortlessly. Felt introduces a sleek and modern approach to mapping, akin to contemporary creative software. You will never have to wait for a dataset to load again; while standard internet maps can take over 30 seconds to refresh during pan and zoom actions, Felt achieves this in under 300 milliseconds. It includes a comprehensive library of over 50 carefully curated data layers that are both reliable and of high quality. Each map is assigned a unique link, facilitating easy sharing with your team, the public, or on social media platforms. Felt’s maps are fully functional across desktop, tablet, and mobile devices, ensuring a smooth experience. Additionally, it features live multi-player editing, allowing you to invite collaborators and work simultaneously in real time. For the first time ever, sharing maps has become as straightforward as sharing documents and photos, making collaboration even more efficient and enjoyable. With its user-friendly interface, Felt truly revolutionizes the way we interact with maps.
Description
Trakdesk offers a highly customizable customer support software and helpdesk solution designed to equip businesses with all the essential tools needed to deliver outstanding customer service and foster customer satisfaction. The inception of Trakdesk stemmed from the realization that the existing customer support software market had become stagnant, leaving us frustrated with the options available. We found the current offerings to be not only slow and outdated but also lacking in user-friendly features and intuitive interfaces. This inadequacy forced customer service representatives to juggle multiple applications just to handle a single task, leading to increased frustration for both agents and customers alike. Consequently, customers often walk away feeling dissatisfied with their interactions. Effective ticket management is crucial in any ticketing system, as it directly influences the overall customer experience. By streamlining support processes, Trakdesk aims to enhance both agent productivity and customer happiness.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
$11.99 per user per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Felt
Founded
2021
Country
United States
Website
felt.com
Vendor Details
Company Name
Trakdesk
Founded
2016
Country
United States
Website
Trakdesk.com
Product Features
GIS
3D Imagery
No
Census Data Integration
No
Color Coding
No
Geocoding
Yes
Image Exporting
No
Image Management
No
Internet Mapping
Yes
Interoperability
No
Labeling
No
Map Creation
Yes
Map Sharing
Yes
Near-Matching
No
Reverse Geocoding
No
Spatial Analysis
Yes
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
