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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Exotel is a cloud-based business phone system that is reliable and secure. It is easy to set up. No additional infrastructure or equipment is required. It allows sales and support teams to work from anywhere. Your customers will enjoy a personalized calling experience. Exotel's drag-and-drop builder makes it easy to track, manage, and build call flows. Easy setup of SMS campaigns. We guarantee the best delivery rates. Delivery to more than 190 countries. Easy user verification via SMS and calls. The best success rates and non-intrusive.

Description

ID CLOUD, A premium cloud contact center solution helps streamline all your business-related communications and engage with your customers through multiple communications channels e.g. voice, video, chat, email, social media & messaging.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Armour365 Yes 
Automate365 Yes 
BoldDesk Yes 
Cleomitra Yes 
CleverTap Yes 
EnKash Yes 
HelloLeads Yes 
Kylas Yes 
LifeLinkr Yes 
OneHash CRM Yes 
Quickwork Yes 
Raven Yes 
Sell.Do Yes 
SuprSend Yes 
Truto Yes 
TugBiz Yes 
Vitrify IVF Software Yes 
Vtiger Help Desk Yes 
Zendesk No 
Zoho CRM No 

Integrations

Armour365 No 
Automate365 No 
BoldDesk No 
Cleomitra No 
CleverTap No 
EnKash No 
HelloLeads No 
Kylas No 
LifeLinkr No 
OneHash CRM No 
Quickwork No 
Raven No 
Sell.Do No 
SuprSend No 
Truto No 
TugBiz No 
Vitrify IVF Software No 
Vtiger Help Desk No 
Zendesk Yes 
Zoho CRM Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

Free Trial Available
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App Yes 
Windows Yes 
Mac No 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Exotel

Founded

2011

Country

India

Website

exotel.com/en/

Vendor Details

Company Name

Teckinfo Solutions pvt. ltd.

Founded

1995

Country

India

Website

www.teckinfo.com

Product Features

Business Phone Systems

Call Logging No 
Call Monitoring No 
Call Recording No 
Call Routing No 
Employee Directory No 
IVR / Voice Recognition No 
Mobile Access No 
Virtual Call Center No 
Web Conferencing No 

SMS Marketing

2-Way Messaging No 
Artificial Intelligence No 
Contact Management No 
MMS No 
Mass Texting No 
Message Personalization No 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics No 
Scheduled Messaging No 
Shortcodes No 
Text-to-Win No 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition Yes 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database Yes 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Alternatives

Alternatives

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