Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Exotel is a cloud-based business phone system that is reliable and secure. It is easy to set up. No additional infrastructure or equipment is required. It allows sales and support teams to work from anywhere. Your customers will enjoy a personalized calling experience. Exotel's drag-and-drop builder makes it easy to track, manage, and build call flows. Easy setup of SMS campaigns. We guarantee the best delivery rates. Delivery to more than 190 countries. Easy user verification via SMS and calls. The best success rates and non-intrusive.
Description
ID CLOUD, A premium cloud contact center solution helps streamline all your business-related communications and engage with your customers through multiple communications channels e.g. voice, video, chat, email, social media & messaging.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Armour365
Yes
Automate365
Yes
BoldDesk
Yes
Cleomitra
Yes
CleverTap
Yes
EnKash
Yes
HelloLeads
Yes
Kylas
Yes
LifeLinkr
Yes
OneHash CRM
Yes
Integrations
Armour365
No
Automate365
No
BoldDesk
No
Cleomitra
No
CleverTap
No
EnKash
No
HelloLeads
No
Kylas
No
LifeLinkr
No
OneHash CRM
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
Free Trial Available
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
Yes
Windows
Yes
Mac
No
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Exotel
Founded
2011
Country
India
Website
exotel.com/en/
Vendor Details
Company Name
Teckinfo Solutions pvt. ltd.
Founded
1995
Country
India
Website
www.teckinfo.com
Product Features
Business Phone Systems
Call Logging
No
Call Monitoring
No
Call Recording
No
Call Routing
No
Employee Directory
No
IVR / Voice Recognition
No
Mobile Access
No
Virtual Call Center
No
Web Conferencing
No
SMS Marketing
2-Way Messaging
No
Artificial Intelligence
No
Contact Management
No
MMS
No
Mass Texting
No
Message Personalization
No
Mobile Coupons
No
Mobile Keywords
No
Polls / Voting
No
Reporting/Analytics
No
Scheduled Messaging
No
Shortcodes
No
Text-to-Win
No
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
Yes
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
Yes
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes