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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Unlock the full capabilities of your workforce by leveraging top-tier collaboration tools from Microsoft and Cisco, seamlessly integrated with Evolve IP’s award-winning enterprise voice and communication services. Our customized Purpose-Built® solution is designed specifically for your organization, significantly enhancing employee productivity and fostering greater operational efficiency. With Evolve IP Desktop Services, including DaaS, RMM, ITaaS, and more, your team can work remotely while IT teams effortlessly manage, secure, and update devices and applications for all employees. Elevate your customer service experience with Evolve IP's renowned omnichannel contact center solution, which has been recognized in Gartner’s CCaaS Magic Quadrant for three consecutive years, boasting the highest client recommendation score among all evaluated vendors. This tailored communications and contact center platform will be uniquely crafted to meet the specific needs of your business, ensuring a seamless and effective communication experience. By choosing Evolve IP, you're not just investing in technology; you're enhancing the overall performance and satisfaction of your entire organization.

Description

Tegsoft is a highly-designed, all-in one communication platform that can offer the best customer experience. Get in touch with your customers and prospects. Customer loyalty isn't just about the company's products or prices. In today's digitalized world, it's not only about the company's old products. Customers are more interested in the experience than the products or prices. Tegsoft's detailed analysis and reporting tools make it possible to get in-depth information about your call center. Get down to business to improve your contact center's efficiency, and performance. Tegsoft offers the best contact center experience, with its all-in one solution. We keep up to date with all the latest trends in the communication industry. We will also make sure you stay ahead of your competition by constantly improving our ability to innovate and develop products in an ever-changing world. Your happiness is our priority!

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Act! Yes 
GoldMine CRM Yes 
Google Contacts Yes 
Microsoft 365 Yes 
Microsoft Teams Yes 
NetSuite Yes 
Querlo Chatbot Assistant No 
Sage CRM Yes 
Salesforce Yes 
Sugar Sell Yes 
Verint Workforce Engagement Yes 
Zendesk Yes 

Integrations

Act! No 
GoldMine CRM No 
Google Contacts No 
Microsoft 365 No 
Microsoft Teams No 
NetSuite No 
Querlo Chatbot Assistant Yes 
Sage CRM No 
Salesforce No 
Sugar Sell No 
Verint Workforce Engagement No 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Evolve IP

Founded

2011

Country

United States

Website

www.evolveip.net

Vendor Details

Company Name

Tegsoft

Founded

2008

Country

Turkey

Website

tegsoft.com

Product Features

Business Phone Systems

Call Logging No 
Call Monitoring No 
Call Recording No 
Call Routing No 
Employee Directory No 
IVR / Voice Recognition No 
Mobile Access No 
Virtual Call Center No 
Web Conferencing No 

Business VoIP

Call Parking No 
Call Recording No 
Contact Management No 
Encryption No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Unified Communications No 
Voice Quality Enhancement No 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Desktop as a Service (DaaS)

Admin Console No 
Application Management No 
BYOL Management No 
Backup & Recovery No 
Cloud Encryption No 
Device Management No 
File Management No 
GPU Virtualization No 
Multi-Factor Authentication No 
Policy Management No 
Single Sign On No 
User Provisioning No 

Unified Communications

Audio / Video Conferencing No 
Calendar Management No 
Call Recording No 
Call Routing No 
Chat / Messaging No 
Fax Management No 
File Sharing No 
Mobile Access No 
Multi-User Collaboration No 
Voice Mail No 

Virtual Desktop (VDI)

Desktop-as-a-Service No 
Load Balancing No 
Multi-Device Support No 
Multi-Factor Authentication No 
Permissions / Access Controls No 
Self Service Portal No 
Third Party Integration No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Alternatives

Alternatives

ice Contact Center Reviews

ice Contact Center

Computer Talk Technology