ice Contact Center Description

ice Contact Center stands as a comprehensive communications platform tailored to fulfill every requirement of your contact center operations. Rather than merely functioning as a basic call center, it allows you to transition into an omnichannel contact center equipped with advanced enterprise features. With this all-encompassing solution, you can streamline your investments in technology and infrastructure without the hassle of integrating various systems. Gain insights into needed process updates through over 100 pre-built reports and a customizable monitoring tool designed for your convenience. By incorporating social media and mobile channels, you empower your customers to connect with you in the manner that suits them best. Developed with a strong focus on the needs of both users and customers, ice Contact Center ensures you have a unified solution to effectively cater to your clientele. This approach not only simplifies operations but also enhances the overall customer experience by making communication seamless and accessible.

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Company Details

Company:
Computer Talk Technology
Year Founded:
1987
Headquarters:
Canada
Website:
www.computer-talk.com/product/enterprise-contact-center/ice-contact-center

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Product Details

Platforms
Web-Based
iPhone App
Android App
Types of Training
Live Training (Online)
Webinars
Customer Support
Business Hours
Online Support

ice Contact Center Features and Options

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