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Average Ratings 5 Ratings

Total
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features
design
support

Description

Empolis Smart Cloud serves as your experienced ally in the realm of Smart Information Management. Utilizing the Empolis Smart Cloud, we assist you in creating a tailored service application, whether you plan to deploy it internally within your organization or offer it to your clientele through licensing. Additionally, Empolis Service Express addresses the challenge of fragmented knowledge that exists across various systems and within your employees' minds, making it hard to find answers efficiently. By consolidating all of your company’s knowledge, Service Express creates a centralized knowledge management system, ensuring you have a single source of information to address all your inquiries. This streamlined approach enhances productivity and saves valuable time for your organization.

Description

All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise. - Community Feedback Software This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps. Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences. -Help Desk for Ticketing The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Azure DevOps No 
Confluence No 
DeepL No 
Facebook No 
Facebook Messenger No 
Flowlu No 
Google Play No 
Google Translate No 
Google Workspace No 
Help Desk Migration No 
HubSpot CRM No 
HubSpot Marketing Hub No 
LINE No 
Viber No 
WeChat No 
WordPress No 
X (Twitter) No 
Zapier No 

Integrations

Salesforce Yes 
Azure DevOps Yes 
Confluence Yes 
DeepL Yes 
Facebook Yes 
Facebook Messenger Yes 
Flowlu Yes 
Google Play Yes 
Google Translate Yes 
Google Workspace Yes 
Help Desk Migration Yes 
HubSpot CRM Yes 
HubSpot Marketing Hub Yes 
LINE Yes 
Viber Yes 
WeChat Yes 
WordPress Yes 
X (Twitter) Yes 
Zapier Yes 

Pricing Details

$16.50 per user per month
Free Trial No 
Free Version No 

Pricing Details

$149.00/month/ 2 Agents
Including all the Enterprise-level features. Free setup assistance and training
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Empolis

Founded

1986

Country

Germany

Website

www.empolis.com

Vendor Details

Company Name

UseResponse

Founded

2012

Country

United States

Website

www.useresponse.com

Product Features

Big Data

Collaboration Yes 
Data Blends Yes 
Data Cleansing Yes 
Data Mining Yes 
Data Visualization Yes 
Data Warehousing No 
High Volume Processing Yes 
No-Code Sandbox No 
Predictive Analytics Yes 
Templates Yes 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards No 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Product Features

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics Yes 
Bug Reports Yes 
Community Feedback Tools Yes 
Live Chat Yes 
Negative Feedback Management Yes 
Net Promoter Score (NPS) Yes 
Screenshot / Screen Capture Yes 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) Yes 
Website Feedback Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Idea Management

Activity Dashboard Yes 
Brainstorming Yes 
Collaboration Yes 
Creator Tracking Yes 
Idea Ranking Yes 
Project Tracking Yes 
Status Tracking Yes 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

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