Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Empolis Smart Cloud serves as your experienced ally in the realm of Smart Information Management. Utilizing the Empolis Smart Cloud, we assist you in creating a tailored service application, whether you plan to deploy it internally within your organization or offer it to your clientele through licensing. Additionally, Empolis Service Express addresses the challenge of fragmented knowledge that exists across various systems and within your employees' minds, making it hard to find answers efficiently. By consolidating all of your company’s knowledge, Service Express creates a centralized knowledge management system, ensuring you have a single source of information to address all your inquiries. This streamlined approach enhances productivity and saves valuable time for your organization.
Description
Whether it’s telecommuting or providing exceptional customer support to your clientele, efficiently managing your company’s knowledge is crucial in this era of swift digital transformation and economic challenges. A robust knowledge base must be readily available at all times and from any location. If your helpdesk fails to keep pace with the evolution of your company’s knowledge and the dynamic environment around it, you may jeopardize both the immediate and future success of your enterprise. Furthermore, even in less severe situations, prolonged processing times and low first-contact resolution rates can create a significant and unnecessary competitive edge for others. The rise of remote work and telecommuting further complicates the in-person exchange and flow of information, making it imperative to ensure seamless communication and access to resources. Thus, establishing an agile knowledge management system becomes essential for navigating these challenges effectively.
API Access
Has API
No
API Access
Has API
No
Integrations
Salesforce
No
Pricing Details
$16.50 per user per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Empolis
Founded
1986
Country
Germany
Website
www.empolis.com
Vendor Details
Company Name
SERVICEWARE
Founded
1998
Country
Germany
Website
serviceware-se.com/solutions/serviceware-platform/serviceware-knowledge
Product Features
Big Data
Collaboration
Yes
Data Blends
Yes
Data Cleansing
Yes
Data Mining
Yes
Data Visualization
Yes
Data Warehousing
No
High Volume Processing
Yes
No-Code Sandbox
No
Predictive Analytics
Yes
Templates
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
No
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No