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support

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Description

This platform is an excellent means to enhance your revenue. Just by attracting two guests daily, you can achieve a solid return on investment from this service. Opting for EasyWay ranks as the most advantageous decision I’ve made for my business. It consistently surpasses my expectations, significantly enhancing our revenue, improving staff productivity, and elevating guest satisfaction. EasyWay has demonstrated its value in our ongoing mission to enhance the seamless experience we offer our guests and to provide genuine hospitality. By utilizing a customizable web chat, you can actively engage with visitors on your website and boost direct bookings. Furthermore, our analytics provide valuable insights into your operations and guest experiences, allowing for continuous improvement. This comprehensive approach not only drives results but also fosters a deeper connection with your clientele.

Description

ICIboT can be used as a standalone product to manage guest engagement from beginning to end. The online guest service portals allow you to take new orders and manage guest inquiries. You can serve your guests in any area, such as the lobby and kiosks, by using real-time, multilingual, and multi-platform technology. You can satisfy your customers, increase customer loyalty, and increase your revenues with one product. ICIboT increases hotel revenue and improves guest satisfaction. ICI promotes your hotel on guests' phones during the pre-stay, post-stay and post-stay periods. It also sells your services and acts as a new sales platform that allows guests to choose your hotel. ICI's multi-platform support will help you increase your repeat guests and your revenue. We integrate with your PMS/CRM, ERP, and Analytics systems to ensure guest satisfaction. Please contact us to learn more about our new guest expertise program.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

AWS Amplify No 
AWS Backup No 
AbodeBooking Yes 
Azure Application Gateway No 
Clock PMS+ Yes 
Facebook Messenger No 
Google No 
GuestCentrix Yes 
Hapi Yes 
Little Hotelier Yes 
Misterbooking PMS Yes 
PayPal Checkout No 
SiteMinder Yes 
Storable Newbook Yes 
Stripe Corporate Card No 
Telegram No 
WhatsApp No 
WinHMS Express Yes 
apaleo Yes 
eZee Absolute Yes 

Integrations

AWS Amplify Yes 
AWS Backup Yes 
AbodeBooking No 
Azure Application Gateway Yes 
Clock PMS+ No 
Facebook Messenger Yes 
Google Yes 
GuestCentrix No 
Hapi No 
Little Hotelier No 
Misterbooking PMS No 
PayPal Checkout Yes 
SiteMinder No 
Storable Newbook No 
Stripe Corporate Card Yes 
Telegram Yes 
WhatsApp Yes 
WinHMS Express No 
apaleo No 
eZee Absolute No 

Pricing Details

€1.5 per room
Free Trial Yes 
Free Version No 

Pricing Details

5usd/per room/month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

EasyWay

Founded

2017

Country

Israel

Website

www.easyway.ai/

Vendor Details

Company Name

icibot

Founded

2016

Country

Turkey

Website

icibot.com/en/

Product Features

Product Features

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management Yes 
Content Syndication Yes 
Feedback Collection Yes 
Gamification Yes 
Live Chat Yes 
Video Content Yes 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis No 
Trend Analysis No 

Customer Loyalty

CRM Yes 
Corporate Memberships Yes 
Customer Activity Tracking Yes 
Discount Management Yes 
Gift Card System No 
Loyalty Card System Yes 
Member Portal Yes 
Membership Management Yes 
No-Card Loyalty System Yes 
Referral Tracking Yes 
Rewards Management Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Hotel Channel Management

Inventory Management Yes 
Kill Switch Yes 
Promotions Management Yes 
Rate Management Yes 
Reservations Management Yes 
Restriction Management Yes 

Alternatives

Alternatives