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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Experience superior communication with EasyGoIVR, a cloud-driven IVR solution that simplifies call handling, enhances operational efficiency, and elevates customer satisfaction levels. Featuring automatic call distribution, live monitoring, and tailored greetings, EasyGoIVR transforms the landscape of your call center operations. Effortlessly route calls to the right department for quick resolutions, ensuring that customer satisfaction remains high. Gain access to comprehensive customer profiles that include their contact details, interaction history, purchase information, and preferences, all in one place. Additionally, manage detailed quotations that encompass pricing, services, terms, and necessary attachments with ease. You can also keep track of various document statuses, from medical certificates to visa and banking documents, all within the system. Furthermore, EasyGoIVR integrates smoothly with powerful platforms like WhatsApp, bulk SMS, and email, facilitating effective communication with your clientele. With these features, your business is well-equipped to enhance its customer interaction and streamline operations further.

Description

SPLICE Software supports businesses in creating engaging, effective communication programs that seamlessly integrate with existing workflows. SPLICE's patent-pending Dialog Suite™, which manages all customer opt-ins, ensures that all communications are legal compliant. SPLICE's automated communication can improve efficiency in any use case, and can be used for both inbound and external messaging. You can also see the impact quality communication can have on your business with our award-winning analytics tools.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Collexo Yes 
Duck Creek Suite No 
EZLynx No 
Freshdesk Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Kapture CX Yes 
LeadSquared Yes 
Majesco No 
Microsoft Dynamics 365 Yes 
Pipedrive Yes 
Sapiens P&C No 
Sugar Sell Yes 
Vtiger CRM Yes 
WhatsApp Yes 
Zendesk Yes 
Zoho CRM Yes 

Integrations

Salesforce Yes 
Collexo No 
Duck Creek Suite Yes 
EZLynx Yes 
Freshdesk No 
HubSpot CRM No 
HubSpot Customer Platform No 
Kapture CX No 
LeadSquared No 
Majesco Yes 
Microsoft Dynamics 365 No 
Pipedrive No 
Sapiens P&C Yes 
Sugar Sell No 
Vtiger CRM No 
WhatsApp No 
Zendesk No 
Zoho CRM No 

Pricing Details

Rs.2999 + GST (90 Days Validi
5000 Free Minutes
0.5 Call Rate/Minutes
8 Channel
50 Agent
10 Group
1 DID
Free Trial No 
Free Version No 

Pricing Details

Annual contract based on monthly volume with initial setup cost based on number of use cases / workflows.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

SAN Softwares

Founded

1999

Country

India

Website

sansoftwares.com/products/easygoivr-hosted-ivr-software/

Vendor Details

Company Name

SPLICE Software

Founded

2006

Country

Canada

Website

www.splicesoftware.com

Product Features

IVR

Call Center No 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording No 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Consent Management Platforms

Additional Users / Permissions Yes 
Automatic Cookie-Blocking Yes 
CCPA Compliance Yes 
CMS Integration No 
Cookie Crawling Yes 
Design/Branding Customization Yes 
Fingerprinting No 
GDPR Compliance Yes 
IAB Compliance Yes 
Reporting / Analytics Yes 
Responsive Design Yes 
Subdomains Compatibility No 
Tag Manager Integration No 
Whitelabel Solution No 

Customer Communications Management

Batch Communications Yes 
Chat / Messaging Yes 
Content Management Yes 
Email Distribution Yes 
Interactive Content Yes 
Multi-Channel Communications Yes 
On-Demand Communications Yes 
Personalization Yes 
Print Management No 
Template Management Yes 
Video Content No 

IVR

Call Center Yes 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management Yes 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS Yes 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes Yes 
Text-to-Win Yes 

SMS Survey

Alerts / Notifications Yes 
Analytics / Reporting Yes 
Audience Targeting Yes 
Campaign Management Yes 
Contact Management Yes 
Customizable Templates Yes 
Keyword Tracking Yes 
MMS Yes 
Mass Texting Yes 
Message Personalization Yes 
Scheduled Messaging Yes 
Survey Builder Yes 
Template Management Yes 

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey No 
Question Branching No 
Question Library Yes 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video Yes 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration Yes 

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