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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Experience superior communication with EasyGoIVR, a cloud-driven IVR solution that simplifies call handling, enhances operational efficiency, and elevates customer satisfaction levels. Featuring automatic call distribution, live monitoring, and tailored greetings, EasyGoIVR transforms the landscape of your call center operations. Effortlessly route calls to the right department for quick resolutions, ensuring that customer satisfaction remains high. Gain access to comprehensive customer profiles that include their contact details, interaction history, purchase information, and preferences, all in one place. Additionally, manage detailed quotations that encompass pricing, services, terms, and necessary attachments with ease. You can also keep track of various document statuses, from medical certificates to visa and banking documents, all within the system. Furthermore, EasyGoIVR integrates smoothly with powerful platforms like WhatsApp, bulk SMS, and email, facilitating effective communication with your clientele. With these features, your business is well-equipped to enhance its customer interaction and streamline operations further.

Description

Cloud Telephony Solutions and Deep Insights that are AI-enabled. Automate communication, bring operations online, and manage the large call inflow. Automated Outbound Solutions can be used to reach students and parents. With just one missed call, conduct surveys and collect valuable data. Automated Outbound Solutions can help you reach your customers. Hosted call center solutions and IVR are available for verification, reducing cancellations and operational expenses. Our hosted call center solutions make it possible to provide assistance to patients 24x7. Customers can save time by combining IVR and ASR. This allows them to reach the person they need in half the time, especially during emergency situations. They also receive regular updates. Smart IVR allows you to collect customer data and handle large calls. Our automated outbound solutions will help you reach your customers with important updates.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Freshdesk Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
LeadSquared Yes 
Pipedrive Yes 
Salesforce Yes 
Vtiger CRM Yes 
Zendesk Yes 
Zoho CRM Yes 
Armour365 No 
Automate365 No 
CentraHub CRM No 
Freshsales No 
Gnani Bot Builder Platform No 
HelloLeads No 
Meritto No 
MyClassboard No 
ProManage No 
Vitrify IVF Software No 
Zoho One No 

Integrations

Freshdesk Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
LeadSquared Yes 
Pipedrive Yes 
Salesforce Yes 
Vtiger CRM Yes 
Zendesk Yes 
Zoho CRM Yes 
Armour365 Yes 
Automate365 Yes 
CentraHub CRM Yes 
Freshsales Yes 
Gnani Bot Builder Platform Yes 
HelloLeads Yes 
Meritto Yes 
MyClassboard Yes 
ProManage Yes 
Vitrify IVF Software Yes 
Zoho One Yes 

Pricing Details

Rs.2999 + GST (90 Days Validi
5000 Free Minutes
0.5 Call Rate/Minutes
8 Channel
50 Agent
10 Group
1 DID
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

SAN Softwares

Founded

1999

Country

India

Website

sansoftwares.com/products/easygoivr-hosted-ivr-software/

Vendor Details

Company Name

Knowlarity Communications Pvt. Ltd.

Founded

2009

Country

India

Website

knowlarity.com

Product Features

IVR

Call Center No 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

Product Features

Auto Dialer

Call Center Management Yes 
Call Recording Yes 
Call Reporting Yes 
Call Scripting Yes 
Lead Management Yes 
Power Dialer No 
Predictive Dialer No 
Preview Dialer Yes 
Progressive Dialer Yes 
Surveys Yes 

Business VoIP

Call Parking No 
Call Recording No 
Contact Management No 
Encryption No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Unified Communications No 
Voice Quality Enhancement No 

Call Tracking

CRM Yes 
Call Log No 
Call Recording Yes 
Call Routing Yes 
Caller Identification Yes 
Campaign Management Yes 
Conversion Tracking No 
IVR / Voice Recognition Yes 
Keyword Tracking Yes 

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Cloud Communication Platform

Audio / Video Conferencing Yes 
Call Center Yes 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management Yes 
File Sharing No 
IVR / Voice Recognition Yes 

IVR

Call Center No 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

Speech Analytics

Automatic Transcription No 
Call Center Management No 
Call Recording No 
Customer Experience Management No 
Data Security No 
Natural Language Processing No 
Predictive Analytics No 
Self-Service Search No 
Sentiment Analysis No 
Surveys & Feedback No 

Telephony

Auto-Dialer Yes 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer No 
Telemarketing Management Yes 
VoIP No 
Voice & Data Integration Yes 

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