Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
We have developed the most user-friendly Knowledge Base software in the world, providing you with peace of mind at a surprisingly low cost. Effortlessly search through a multitude of articles stored in one or more databases to find the information you seek. You can seamlessly annotate articles, monitor their usage, and share them with both employees and clients, all while enjoying a network-ready solution that integrates smoothly into your current system. With an open database design, you retain full ownership of your data without any restrictions. Our flexible licensing allows full access for up to twenty computers, and you can work offline without needing an internet connection. Printing articles is a breeze, and you can customize categories, users, and layouts to suit your needs. We proudly claim to be the only software that can genuinely be labeled as the "easiest to use" Knowledge Base available today, all at an incredibly low price. By choosing our service, you take on no risk, paving the way for a more organized and efficient way to manage your knowledge. Embrace a solution that simplifies your information management and enhances collaboration.
Description
Enhance the experience for your customers by engaging with them through Messenger, which is conveniently integrated into your product. Establish a knowledge base to assist with common inquiries, ensuring users can access support without leaving your application. Your support team can communicate with users through a specialized inbox, allowing for efficient conversation management where chats can be prioritized or assigned to specific team members. You have access to comprehensive details of each interaction with a user, further improving support quality. Additionally, by linking the knowledge base directly with Messenger, customers can find solutions to their queries independently, potentially reducing the need to reach out to your support team. Sobel also offers the unique feature of automatically translating articles into various languages, allowing you to select the desired language during the editing process. Primarily aimed at small teams and their products, Sobel strives to provide a user-friendly and cost-effective customer support solution that fosters better communication and satisfaction. Ultimately, this approach not only streamlines customer interactions but also empowers users with the information they need at their fingertips.
API Access
Has API
No
API Access
Has API
No
Pricing Details
$29.95 one-time payment
Free Trial
Yes
Free Version
No
Pricing Details
Free
Free Trial
No
Free Version
Yes
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
DoyleSoft
Founded
2002
Country
United States
Website
www.doylesoft.com
Vendor Details
Company Name
Sobel
Country
United States
Website
sobel.app/
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
No
Decision Tree
Yes
Discussion Boards
No
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Product Features
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No