Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 418 Ratings

Total
ease
features
design
support

Description

Customerly simplifies the process of providing exceptional support to your clients as your business expands. It enables you to foster significant connections with your customers via text and video, all while managing incoming messages through a user-friendly dashboard. With Customerly's smart marketing automation, you can effortlessly scale your operations. Understanding user feedback about your service has never been more straightforward. By combining advanced automation with a focus on human interaction, Customerly serves as the customer service solution your clients have been searching for. You can set up automated communications to engage with customers throughout their journey, from initial awareness to becoming loyal advocates. This seamless integration of technology and empathy ensures that every customer feels valued and heard.

Description

Phone Numbers Worldwide + Chat with Customers + Team Communication in one Free App. You can have your own local number in any country or city worldwide. Visitors to your website will be more likely to trust you and increase their sales if they have a local number. It's possible to get it free of charge if you also use our chat function on your website. Otherwise, prices start at $1.79/month. Calls can be answered free of charge in our new apps, or forwarded to any location worldwide at the same cost as a local call. Globalization and entrepreneurship are key drivers to making the planet a better place. We hope to make a difference by empowering entrepreneurs in remote parts of the world with communication solutions that reduce distance and level the playing field. Around 160,000 of the 170 countries that signed up have become paying customers.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Stackreaction Yes 
WordPress Yes 
Zapier Yes 
Easyflow Yes 
Facebook Messenger No 
Google Analytics Yes 
Google Tag Manager Yes 
HelpShelf Yes 
Hyperise Yes 
Integrately Yes 
KonnectzIT Yes 
LeadsBridge Yes 
Pabbly Connect Yes 
Pineapple Builder Yes 
Shopify Yes 
WP Fusion Yes 
WP-Chatbot Yes 
Weebly No 
Wufoo Yes 

Integrations

Facebook Yes 
Stackreaction Yes 
WordPress Yes 
Zapier Yes 
Easyflow No 
Facebook Messenger Yes 
Google Analytics No 
Google Tag Manager No 
HelpShelf No 
Hyperise No 
Integrately No 
KonnectzIT No 
LeadsBridge No 
Pabbly Connect No 
Pineapple Builder No 
Shopify No 
WP Fusion No 
WP-Chatbot No 
Weebly Yes 
Wufoo No 

Pricing Details

$24 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

$0
Customer service, live chat and team communication functions are free. 1 phone number can be obtained free (with limitations) if you also use the free live chat widget. Otherwise virtual numbers worldwide start from $1.79 per month. Call forwarding worldwide costs like a local call.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Customerly

Founded

2017

Country

Ireland

Website

www.customerly.io

Vendor Details

Company Name

Sonetel

Founded

2005

Country

Sweden

Website

sonetel.com

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting Yes 
Offline Form No 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking No 

NPS

Product Features

Business Phone Systems

Call Logging No 
Call Monitoring No 
Call Recording Yes 
Call Routing Yes 
Employee Directory No 
IVR / Voice Recognition Yes 
Mobile Access No 
Virtual Call Center No 
Web Conferencing No 

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting No 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking Yes 

SIP Trunk

Automatic Fail-over Routing Yes 
Call Data Records Yes 
Caller ID Yes 
Disaster Recovery Yes 
International Numbers Yes 
Multiple DID Options Yes 
PSTN Forwarding Yes 
Toll-Free Numbers Yes 
e911 No 

Team Chat

End-to-End Encryption (E2EE) Yes 
File Sharing Yes 
Groups / Channels Yes 
Payments No 
Search / Filter Yes 
Self-Destructing Messages No 
Stickers / GIFs No 
Threaded Discussion Yes 
Video Conferencing No 
Voice Calling Yes 

Team Communication

Activity / News Feed Yes 
Audio Calls Yes 
Calendar Management No 
Chat / Messaging Yes 
Discussion Threads Yes 
File Sharing Yes 
Mobile Access Yes 
Push Notifications Yes 
Search Yes 
Surveys & Feedback No 
Task Management No 
Video Conferencing No 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition Yes 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration No 

Alternatives

Alternatives

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