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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Csmart Telco CRM is a versatile, cloud-based solution designed to assist telecommunications companies—such as MNOs, MVNOs, MVNEs, FTTx, and enterprise connectivity providers—in streamlining the entire customer journey. This platform consolidates customer information from the lead-to-bill process, automates various workflows including sales, CPQ, orders, and notifications, and leverages AI for efficient ticketing and assignment, leading to quicker issue resolution. Notable features include: - A comprehensive product catalogue that allows for flexible bundling - Detailed tracking of accounts, orders, and customer lifecycles - Tailored workflows along with real-time reporting capabilities - Automatic case assignments and approval processes - Multi-channel communication for notifications - Strategies for managing churn and implementing loyalty initiatives By adhering to TM Forum ODA standards and utilizing Open APIs, Csmart Telco CRM not only enhances sales performance but also reduces time to market, improves customer satisfaction, and strengthens customer retention, all while ensuring secure, role-based access for users. This comprehensive approach makes it a crucial tool for telecom operators aiming to elevate their service delivery and customer engagement.

Description

Trak serves as a comprehensive platform for managing sponsorships, enabling brands to streamline their organization, execution, and assessment processes within a unified interface. By consolidating previously disjointed workflows that relied heavily on emails, spreadsheets, and presentations, it offers a centralized hub for overseeing deals, assets, partners, and reporting, thus granting teams complete transparency throughout the sponsorship lifecycle. Users can efficiently log, monitor, and assess sponsorship opportunities via a structured pipeline, which guarantees that proposals, approvals, and contracts are handled systematically, preventing any confusion or overlooked deadlines. The platform also features robust partner and vendor management tools, allowing users to keep all contact information, deal histories, and engagement metrics in one accessible location. Additionally, with automation capabilities, Trak simplifies task assignments, sends out notifications, and facilitates smooth approvals among various departments. Furthermore, Trak enhances activation management by enabling users to track deliverables, maintain adherence to deadlines, and manage event schedules through collaborative calendars, ultimately improving overall project efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Jira No 
Microsoft PowerPoint No 
Salesforce No 
SponsorCX No 

Integrations

Jira Yes 
Microsoft PowerPoint Yes 
Salesforce Yes 
SponsorCX Yes 

Pricing Details

Custom
Free Trial No 
Free Version Yes 

Pricing Details

$7,000 per year
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Covalense Digital Solutions

Founded

2006

Country

India

Website

covalensedigital.com

Vendor Details

Company Name

Trak

Country

United States

Website

www.trak.io

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring Yes 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

Product Features

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