Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Csmart Telco CRM is a versatile, cloud-based solution designed to assist telecommunications companies—such as MNOs, MVNOs, MVNEs, FTTx, and enterprise connectivity providers—in streamlining the entire customer journey. This platform consolidates customer information from the lead-to-bill process, automates various workflows including sales, CPQ, orders, and notifications, and leverages AI for efficient ticketing and assignment, leading to quicker issue resolution.
Notable features include:
- A comprehensive product catalogue that allows for flexible bundling
- Detailed tracking of accounts, orders, and customer lifecycles
- Tailored workflows along with real-time reporting capabilities
- Automatic case assignments and approval processes
- Multi-channel communication for notifications
- Strategies for managing churn and implementing loyalty initiatives
By adhering to TM Forum ODA standards and utilizing Open APIs, Csmart Telco CRM not only enhances sales performance but also reduces time to market, improves customer satisfaction, and strengthens customer retention, all while ensuring secure, role-based access for users. This comprehensive approach makes it a crucial tool for telecom operators aiming to elevate their service delivery and customer engagement.
Description
NTS Retail offers innovative commerce and retail management solutions specifically designed for telecom operators and niche retailers. Clients utilizing NTS Retail's advanced software experience remarkable outcomes, highlighted by a swift return on investment. Our commerce platform, which is built on an open API framework, allows telecom operators and specialized retailers to customize their business workflows according to their specific requirements. With ready-to-use front-end applications, our platform serves as the foundation of your retail operation. It seamlessly connects with your business support systems (BSS) and e-commerce framework to create a simple yet powerful objective: a cohesive commerce ecosystem. Our extensive experience in the telecom and specialized retail sectors gives us insights that generalist providers may lack. Our solutions come equipped with essential features tailored to telcos, and our consulting team comprises seasoned professionals with deep industry knowledge. NTS Retail integrates all sales and service activities from both physical and digital channels into a single, cohesive solution, ensuring a streamlined experience for users. This comprehensive approach not only enhances operational efficiency but also fosters stronger customer relationships.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
Custom
Free Trial
No
Free Version
Yes
Pricing Details
$600 one-time payment
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Covalense Digital Solutions
Founded
2006
Country
India
Website
covalensedigital.com
Vendor Details
Company Name
NTS Retail KG
Founded
1997
Country
Austria
Website
www.ntsretail.com
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
Product Features
Point of Sale
Barcode Scanning
Yes
Commission Management
Yes
Cryptocurrency Support
No
Customer Account Profiles
Yes
Discount Management
Yes
Electronic Signature
Yes
Gift Card Management
Yes
Loyalty Program
No
Multi-Location
Yes
Restaurant POS
Yes
Retail POS
Yes
Returns Management
Yes
eCommerce Integration
No
Retail Management
CRM
Yes
Commission Management
No
Email Marketing
No
Employee Management
Yes
Loyalty Program
Yes
Mail Order
No
Merchandise Management
Yes
Multi-Location
Yes
Order Management
Yes
Purchase Order Management
Yes
Reporting/Analytics
Yes
Returns Management
Yes
eCommerce
Yes