Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Csmart Telco CRM is a versatile, cloud-based solution designed to assist telecommunications companies—such as MNOs, MVNOs, MVNEs, FTTx, and enterprise connectivity providers—in streamlining the entire customer journey. This platform consolidates customer information from the lead-to-bill process, automates various workflows including sales, CPQ, orders, and notifications, and leverages AI for efficient ticketing and assignment, leading to quicker issue resolution. Notable features include: - A comprehensive product catalogue that allows for flexible bundling - Detailed tracking of accounts, orders, and customer lifecycles - Tailored workflows along with real-time reporting capabilities - Automatic case assignments and approval processes - Multi-channel communication for notifications - Strategies for managing churn and implementing loyalty initiatives By adhering to TM Forum ODA standards and utilizing Open APIs, Csmart Telco CRM not only enhances sales performance but also reduces time to market, improves customer satisfaction, and strengthens customer retention, all while ensuring secure, role-based access for users. This comprehensive approach makes it a crucial tool for telecom operators aiming to elevate their service delivery and customer engagement.

Description

NTS Retail offers innovative commerce and retail management solutions specifically designed for telecom operators and niche retailers. Clients utilizing NTS Retail's advanced software experience remarkable outcomes, highlighted by a swift return on investment. Our commerce platform, which is built on an open API framework, allows telecom operators and specialized retailers to customize their business workflows according to their specific requirements. With ready-to-use front-end applications, our platform serves as the foundation of your retail operation. It seamlessly connects with your business support systems (BSS) and e-commerce framework to create a simple yet powerful objective: a cohesive commerce ecosystem. Our extensive experience in the telecom and specialized retail sectors gives us insights that generalist providers may lack. Our solutions come equipped with essential features tailored to telcos, and our consulting team comprises seasoned professionals with deep industry knowledge. NTS Retail integrates all sales and service activities from both physical and digital channels into a single, cohesive solution, ensuring a streamlined experience for users. This comprehensive approach not only enhances operational efficiency but also fosters stronger customer relationships.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

Custom
Free Trial No 
Free Version Yes 

Pricing Details

$600 one-time payment
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Covalense Digital Solutions

Founded

2006

Country

India

Website

covalensedigital.com

Vendor Details

Company Name

NTS Retail KG

Founded

1997

Country

Austria

Website

www.ntsretail.com

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring Yes 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

Product Features

Point of Sale

Barcode Scanning Yes 
Commission Management Yes 
Cryptocurrency Support No 
Customer Account Profiles Yes 
Discount Management Yes 
Electronic Signature Yes 
Gift Card Management Yes 
Loyalty Program No 
Multi-Location Yes 
Restaurant POS Yes 
Retail POS Yes 
Returns Management Yes 
eCommerce Integration No 

Retail Management

CRM Yes 
Commission Management No 
Email Marketing No 
Employee Management Yes 
Loyalty Program Yes 
Mail Order No 
Merchandise Management Yes 
Multi-Location Yes 
Order Management Yes 
Purchase Order Management Yes 
Reporting/Analytics Yes 
Returns Management Yes 
eCommerce Yes 

Alternatives

Csmart CPQ Reviews

Csmart CPQ

Covalense Digital Solutions

Alternatives

Csmart Network API Enablement Platform Reviews

Csmart Network API Enablement Platform

Covalense Digital Solutions
Csmart Customer Value Management (CVM) Reviews

Csmart Customer Value Management (CVM)

Covalense Digital Solutions
Csmart Campaign Management System Reviews

Csmart Campaign Management System

Covalense Digital Solutions
Amber POS Reviews

Amber POS

Pacific Amber Technologies