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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Csmart Telco CRM is a versatile, cloud-based solution designed to assist telecommunications companies—such as MNOs, MVNOs, MVNEs, FTTx, and enterprise connectivity providers—in streamlining the entire customer journey. This platform consolidates customer information from the lead-to-bill process, automates various workflows including sales, CPQ, orders, and notifications, and leverages AI for efficient ticketing and assignment, leading to quicker issue resolution. Notable features include: - A comprehensive product catalogue that allows for flexible bundling - Detailed tracking of accounts, orders, and customer lifecycles - Tailored workflows along with real-time reporting capabilities - Automatic case assignments and approval processes - Multi-channel communication for notifications - Strategies for managing churn and implementing loyalty initiatives By adhering to TM Forum ODA standards and utilizing Open APIs, Csmart Telco CRM not only enhances sales performance but also reduces time to market, improves customer satisfaction, and strengthens customer retention, all while ensuring secure, role-based access for users. This comprehensive approach makes it a crucial tool for telecom operators aiming to elevate their service delivery and customer engagement.

Description

Movate provides end-to-end customer clustering, deeper insights into customer sentiments and buying behavior, and customer satisfaction-levels to help drive business success. Other offerings include Churn Analytics and CX Improvements (CSAT/NPS), Operational Excellence, Productivity improvement, and Churn Analytics. Our platform, powered by AI, helps brands understand the details of customer lifecycles. Data from diverse sources is analyzed and filtered to provide service providers with actionable insights. They are useful in analyzing customer churn and buying patterns, CX improvements (CSAT, NPS), customer sentiments, and satisfaction levels. This data is now available to brands and organizations. They can make changes in many areas of their business. These insights are applicable across all business functions. The platform uses a variety data sets, including customer satisfaction data, support logs data, and buying patterns in terms recency, frequency, as well as monetary values.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

SOAtest No 

Integrations

SOAtest Yes 

Pricing Details

Custom
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Covalense Digital Solutions

Founded

2006

Country

India

Website

covalensedigital.com

Vendor Details

Company Name

Movate

Founded

1996

Country

United States

Website

www.movate.com

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring Yes 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management No 
Text Analysis Yes 
Trend Analysis Yes 

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