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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Csmart Telco CRM is a versatile, cloud-based solution designed to assist telecommunications companies—such as MNOs, MVNOs, MVNEs, FTTx, and enterprise connectivity providers—in streamlining the entire customer journey. This platform consolidates customer information from the lead-to-bill process, automates various workflows including sales, CPQ, orders, and notifications, and leverages AI for efficient ticketing and assignment, leading to quicker issue resolution. Notable features include: - A comprehensive product catalogue that allows for flexible bundling - Detailed tracking of accounts, orders, and customer lifecycles - Tailored workflows along with real-time reporting capabilities - Automatic case assignments and approval processes - Multi-channel communication for notifications - Strategies for managing churn and implementing loyalty initiatives By adhering to TM Forum ODA standards and utilizing Open APIs, Csmart Telco CRM not only enhances sales performance but also reduces time to market, improves customer satisfaction, and strengthens customer retention, all while ensuring secure, role-based access for users. This comprehensive approach makes it a crucial tool for telecom operators aiming to elevate their service delivery and customer engagement.

Description

DocArrow serves as a comprehensive online document management solution, facilitating every stage of the document lifecycle, which includes creating templates, capturing documents via OCR, and storing them with a detailed version history. The platform also features advanced AI search capabilities, controlled sharing based on permissions, role-specific access management, streamlined approval workflows, PDF editing tools, and options for electronic signatures. Teams can maintain a singular authoritative record that includes all approvals and a thorough audit trail. Security measures feature AES-256 encryption for stored data, TLS 1.3 for data in transit, along with detailed audit logs to ensure accountability. Pricing options include a free tier, a Pro plan at $14 per month, a Business plan at $39 per month for each seat, and a customizable Enterprise plan. Overall, DocArrow enables organizations to effectively manage their documents while ensuring security and compliance throughout the process.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

Custom
Free Trial No 
Free Version Yes 

Pricing Details

Free; Pro $14/month; Business
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Covalense Digital Solutions

Founded

2006

Country

India

Website

covalensedigital.com

Vendor Details

Company Name

DocArrow

Founded

2024

Country

United States

Website

docarrow.com

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring Yes 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

Product Features

Document Management

Access Controls No 
Archiving & Retention No 
Collaboration Tools No 
Compliance Tracking No 
Document Archiving No 
Document Assembly No 
Document Capture No 
Document Conversion No 
Document Delivery No 
Document Indexing No 
Document Retention No 
Electronic Signature No 
Email Management No 
File Recovery No 
File Type Conversion No 
Forms Management No 
Full Text Search No 
Offline Access No 
Optical Character Recognition No 
Print Management No 
Version Control No 

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