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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Easily and securely share your sensitive information without sacrificing privacy, thanks to Cove's innovative features. The platform's advanced search capabilities allow you to swiftly find documents by either file name or smart tags, ensuring you can access the information you need in no time. Convert your physical documents into digital formats, organize them effortlessly, and enhance your productivity while maintaining the security of your data. Cove also offers a secure links feature for safe file sharing, allowing you to control who has access through encrypted links and access controls. In addition, you can securely transfer large batches of documents using Cove's bulk upload functionality. With comprehensive end-to-end encryption, your data remains safeguarded at all times. Moreover, Cove's cloud storage provides ample space for securely storing all your important files, ensuring they are always accessible yet protected. With these robust features, Cove makes managing and sharing sensitive information easier than ever.

Description

Cove serves as a cloud-driven customer support platform tailored for small teams and ecommerce businesses, integrating a chat widget for websites, a collaborative inbox, help articles, customer records, and team workflows into a single work environment for agents to effectively handle visitor interactions. Customers benefit from a help center to find solutions, while agents can assign tasks, annotate discussions, resolve issues, and monitor conversations along with gathering feedback on satisfaction. The platform enhances functionality through integrations with email, Shopify, and Slack, with Shopify linking the support desk directly to ecommerce operations. Additionally, Cove features a customer portal, service-level timers, and tools for managing campaigns, while its web workspace can be set up as a progressive web app, and the chat widget is embeddable in mobile applications using a WebView SDK. With pricing structured per workspace and offering unlimited conversations, Cove is designed specifically for small support teams and ecommerce businesses that seek to merge live chat capabilities, a shared inbox, and self-service solutions into one cohesive system. This comprehensive approach empowers teams to streamline support operations, ultimately leading to improved customer satisfaction and engagement.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Shopify No 
Slack No 

Integrations

Shopify Yes 
Slack Yes 

Pricing Details

$0.59 per month
Free Trial Yes 
Free Version No 

Pricing Details

$39/month
Free plan for 2 seats. Mini is $39 per workspace per month for 10 seats; additional seats are $6 per month. Essentials is $89 per month for 25 seats, and Plus is $219 per month for 50 seats. Annual billing is available at $396, $888, and $2,196 respectively. Plans include unlimited conversations. Paid plans include a 14-day trial; a payment card is required.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Cove Identity

Country

India

Website

www.coveidentity.com

Vendor Details

Company Name

Cove

Website

www.coveinbox.co

Product Features

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

Alternatives

Alternatives