Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Easily and securely share your sensitive information without sacrificing privacy, thanks to Cove's innovative features. The platform's advanced search capabilities allow you to swiftly find documents by either file name or smart tags, ensuring you can access the information you need in no time. Convert your physical documents into digital formats, organize them effortlessly, and enhance your productivity while maintaining the security of your data. Cove also offers a secure links feature for safe file sharing, allowing you to control who has access through encrypted links and access controls. In addition, you can securely transfer large batches of documents using Cove's bulk upload functionality. With comprehensive end-to-end encryption, your data remains safeguarded at all times. Moreover, Cove's cloud storage provides ample space for securely storing all your important files, ensuring they are always accessible yet protected. With these robust features, Cove makes managing and sharing sensitive information easier than ever.
Description
Cove serves as a cloud-driven customer support platform tailored for small teams and ecommerce businesses, integrating a chat widget for websites, a collaborative inbox, help articles, customer records, and team workflows into a single work environment for agents to effectively handle visitor interactions. Customers benefit from a help center to find solutions, while agents can assign tasks, annotate discussions, resolve issues, and monitor conversations along with gathering feedback on satisfaction. The platform enhances functionality through integrations with email, Shopify, and Slack, with Shopify linking the support desk directly to ecommerce operations. Additionally, Cove features a customer portal, service-level timers, and tools for managing campaigns, while its web workspace can be set up as a progressive web app, and the chat widget is embeddable in mobile applications using a WebView SDK. With pricing structured per workspace and offering unlimited conversations, Cove is designed specifically for small support teams and ecommerce businesses that seek to merge live chat capabilities, a shared inbox, and self-service solutions into one cohesive system. This comprehensive approach empowers teams to streamline support operations, ultimately leading to improved customer satisfaction and engagement.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Shopify
No
Slack
No
Pricing Details
$0.59 per month
Free Trial
Yes
Free Version
No
Pricing Details
$39/month
Free plan for 2 seats. Mini is $39 per workspace per month for 10 seats; additional seats are $6 per month. Essentials is $89 per month for 25 seats, and Plus is $219 per month for 50 seats. Annual billing is available at $396, $888, and $2,196 respectively. Plans include unlimited conversations. Paid plans include a 14-day trial; a payment card is required.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Cove Identity
Country
India
Website
www.coveidentity.com
Vendor Details
Company Name
Cove
Website
www.coveinbox.co
Product Features
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No