There There Description

There There is an innovative helpdesk solution developed by Spatie in Belgium that integrates AI assistance with human oversight. This platform consolidates various email channels and an embeddable chat widget into a single workspace, leveraging documentation, written articles, and previously resolved tickets to generate responses and summarize discussions. The AI generates drafts which are then sent out by a human operator. Automation capabilities utilize triggers, conditions, and actions to ensure that the appropriate context and ticket management tasks are executed. Each workspace can accommodate all the products managed by the team. Customer information is securely stored on EU infrastructure through UpCloud, while the AI functionalities utilize OpenAI technology. Transactional emails are routed via Postmark. Additionally, There There adheres to GDPR regulations and enters into Data Processing Agreements as necessary. For teams that require extended capabilities, features such as API access, webhooks, Discord and Slack notifications with real-time ticket context, a beta command-line interface, and tools tailored for agents are also provided. The system not only enhances efficiency but also enriches customer interactions.

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Pricing

Pricing Starts At:
$59/user/month
Pricing Information:
Pay per user: $59 per user/month, up to 2 channels; guests and clients are free. Unlimited: $349/month billed annually, or $399/month billed monthly, with unlimited users and channels. Prices shown in USD exclude VAT. Nonprofit discount: 10%. The pricing FAQ also displays €49 per active user/month for the per-user plan.
Free Version:
Yes
Free Trial:
Yes

Integrations

API:
Yes, There There has an API
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Company Details

Company:
Spatie
Headquarters:
Belgium
Website:
there-there.app/

Media

Automation settings with enabled rules and a trigger menu listing Assign ticket, Send auto-reply, Add tag(s), and Run AI prompt.

Automation settings with enabled rules and a trigger menu listing Assign ticket, Send auto-reply, Add tag(s), and Run AI prompt.

Automation settings with enabled rules and a trigger menu listing Assign ticket, Send auto-reply, Add tag(s), and Run AI prompt. Chat interface showing a question about caffeine-free beans, an answer attributed to There There, and an Ask There There button. Stylized support inbox showing three customer messages with names, dates, channel icons, and message text.
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Product Details

Platforms
Web-Based

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