Average Ratings 8 Ratings
Average Ratings 0 Ratings
Description
Cove Data Protection (formerly Nable Backup) protects servers, applications and databases as well as workstations and Microsoft 365 data. You can also store your backups in cloud storage at one of the 30 worldwide data centers. Flexible recovery options include file/folder/level recovery, virtual restore, and bare-metal restoration. You can reduce administrative time by managing backups from one dashboard for all your customers and all their devices and data types. Automated recovery testing allows for screenshot backup verification. TrueDelta compression, deduplication, and WAN optimization make daily backups light and quick. Cove Data Protection makes data protection simple, fast, and reliable.
Description
Cove serves as a cloud-driven customer support platform tailored for small teams and ecommerce businesses, integrating a chat widget for websites, a collaborative inbox, help articles, customer records, and team workflows into a single work environment for agents to effectively handle visitor interactions. Customers benefit from a help center to find solutions, while agents can assign tasks, annotate discussions, resolve issues, and monitor conversations along with gathering feedback on satisfaction. The platform enhances functionality through integrations with email, Shopify, and Slack, with Shopify linking the support desk directly to ecommerce operations. Additionally, Cove features a customer portal, service-level timers, and tools for managing campaigns, while its web workspace can be set up as a progressive web app, and the chat widget is embeddable in mobile applications using a WebView SDK. With pricing structured per workspace and offering unlimited conversations, Cove is designed specifically for small support teams and ecommerce businesses that seek to merge live chat capabilities, a shared inbox, and self-service solutions into one cohesive system. This comprehensive approach empowers teams to streamline support operations, ultimately leading to improved customer satisfaction and engagement.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Pricing Details
Pricing is per protected device, and each license includes backup storage space in our worldwide private cloud. Microsoft 365 protection is priced per unique user, and one price covers Exchange, SharePoint and OneDrive protection.
Free Trial
Yes
Free Version
No
Pricing Details
$39/month
Free plan for 2 seats. Mini is $39 per workspace per month for 10 seats; additional seats are $6 per month. Essentials is $89 per month for 25 seats, and Plus is $219 per month for 50 seats. Annual billing is available at $396, $888, and $2,196 respectively. Plans include unlimited conversations. Paid plans include a 14-day trial; a payment card is required.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
N-able
Founded
2014
Country
United States
Website
www.n-able.com/products/cove-data-protection/backup
Vendor Details
Company Name
Cove
Website
www.coveinbox.co
Product Features
Backup
Backup Log
Yes
Backup Scheduling
Yes
Cloud Backup
Yes
Compression
Yes
Continuous Backup
Yes
Encryption
Yes
Incremental Backup
Yes
Local Server Options
Yes
Remote Server Options
Yes
Secure Data Storage
Yes
Web Access / Restoration
Yes
Business Continuity
Backup Log
Yes
Backup Scheduling
Yes
Compression
Yes
Continuous Backup
Yes
Encryption
Yes
Incremental Backup
Yes
Local Server Options
Yes
Multiple System Support
Yes
Remote Server Options
Yes
Secure Data Storage
Yes
Web Access / Restoration
Yes
Data Center Backup
Continuous Data Protection
No
Deduplication
Yes
Encryption
Yes
File Archival
Yes
File Compression
Yes
Platform Agnostic
Yes
Regular Snapshots
Yes
Reporting / Analytics
Yes
Data Recovery
Web Access / Restoration
Yes
Backup Log
Yes
Backup Scheduling
Yes
Compression
Yes
Continuous Backup
Yes
Encryption
Yes
Incremental Backup
Yes
Local Server Options
Yes
Multiple System Support
Yes
Remote Server Options
Yes
Secure Data Storage
Yes
Disaster Recovery
Administration Policies
No
Bare-Metal Recovery
Yes
Encryption
Yes
Failover Testing
Yes
Flexible Data Capture
No
Multi-Platform Support
Yes
Multiple Data Type Support
No
Offline Storage
Yes
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No