Compare Cognitive View vs. Scrut Automation

Establishes a system for real-time oversight of conduct-related risks, fostering positive behaviors and enhancing the organizational climate. It assists in managing customer interactions, addressing churn and complaints effectively. Through compliance automation and quality control, it highlights compliance shortcomings and areas lacking knowledge. The Cognitive View feature captures, secures, and transcribes audio from both new and existing communication channels, creating a well-organized dataset of recorded conversations. By analyzing these conversations, it provides valuable insights into customer satisfaction levels and the demeanor of agents, revealing whether they are courteous and empathetic. Additionally, it gauges emotional responses by examining conversational data, enabling businesses to scale their customer responses effectively. This monitoring of customer service interactions ensures that organizations can address customer needs promptly and appropriately, enhancing overall service quality. Ultimately, it supports a comprehensive understanding of customer sentiments and agent behaviors, contributing to a more effective service strategy.

With Scrut, streamline the process of risk assessment and oversight, allowing you to craft a tailored risk-focused information security program while easily managing various compliance audits and fostering customer trust, all from a single interface. Uncover cyber assets, establish your information security protocols, and maintain vigilant oversight of your compliance controls around the clock, managing multiple audits concurrently from one location on Scrut. Keep an eye on risks throughout your infrastructure and application environment in real-time, ensuring adherence to over 20 compliance standards without interruption. Facilitate collaboration among team members, auditors, and penetration testers through automated workflows and efficient sharing of documentation. Organize, delegate, and oversee tasks to uphold daily compliance, supported by automated notifications and reminders. Thanks to over 70 integrations with widely used applications, achieving continuous security compliance becomes a seamless experience. Scrut’s user-friendly dashboards offer quick access to essential insights and performance metrics, ensuring your security management is both efficient and effective. This comprehensive solution empowers organizations to not only meet but exceed their compliance goals effortlessly.