Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
A remarkable and distinct Customer Experience can shift Customer Loyalty into Customer Advocacy, making it essential to provide a seamless and cohesive Omni Channel experience whenever customers reach out. At Cloudphoney, we deliver a multichannel Customer Interaction Solution available both in the cloud and On-Premises, designed to comprehend the intricacies of customer expectations and the factors necessary for maintaining their satisfaction. Our contact center solutions at Cloudphoney are tailored to meet your unique requirements throughout the entire customer journey, from nurturing leads to ensuring customer retention. By utilizing Cloudphoney, you can enhance your time-to-market and reinforce customer loyalty through our extensive range of offerings, which include features such as Call Queue Management, Automatic Call Distributor (ACD), Outbound Dialer, Call Back Requests, and Call Analytics. These functionalities not only facilitate superior IVR self-service but also minimize misunderstandings during agent-assisted interactions, ultimately elevating the overall quality of customer service. By integrating our solutions, businesses can create a more responsive and effective communication environment that fosters long-term relationships with their customers.
Description
Remote teams can use the cloud phone system. JustCall provides a phone system that works from any device, anytime, anywhere for sales and support teams. It takes only seconds to obtain phone numbers in 70 different countries and make or receive calls. In minutes, you can set up your own cloud phone system. JustCall is the fastest and easiest way to manage your phone service. Learn how JustCall is used by companies to handle phone calls. Increase sales and conversions by enhancing agents' capabilities. Get rid of the hassles associated with manual dialing and data logging. You can increase sales call volume and productivity by up to 300% You can deliver a seamless customer experience with IVR and Smart Call Routing, as well as Live Call Monitoring. With SMS Bots and a variety of features, you can offer your clients responsive, 24-hour support. Automated integrations can be used across many business tools and applications. CRM, Helpdesk, and other software automation tools can be used to create smooth workflows for support and sales teams.
API Access
Has API
No
API Access
Has API
No
Integrations
5X
No
Capsule
No
Copper
No
Easyflow
No
Google Cloud Platform
Yes
Google Contacts
No
Helpwise
No
HubSpot CRM
No
Integry
No
Microsoft 365
Yes
Integrations
5X
Yes
Capsule
Yes
Copper
Yes
Easyflow
Yes
Google Cloud Platform
No
Google Contacts
Yes
Helpwise
Yes
HubSpot CRM
Yes
Integry
Yes
Microsoft 365
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$30 per user per month
Or $24per user per month if billed annually
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
ITECHDOMAIN.COM
Founded
2017
Country
United Arab Emirates
Website
www.itechdomain.com/contact-center-solution.php
Vendor Details
Company Name
JustCall.io
Founded
2016
Country
United States
Website
justcall.io
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Product Features
Business Phone Systems
Call Logging
Yes
Call Monitoring
Yes
Call Recording
Yes
Call Routing
Yes
Employee Directory
Yes
IVR / Voice Recognition
No
Mobile Access
Yes
Virtual Call Center
Yes
Web Conferencing
Yes
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
Yes
Call Scripting
No
Campaign Management
Yes
Database
No
Escalation Management
No
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
SMS Survey
Alerts / Notifications
No
Analytics / Reporting
No
Audience Targeting
Yes
Campaign Management
Yes
Contact Management
No
Customizable Templates
No
Keyword Tracking
No
MMS
Yes
Mass Texting
Yes
Message Personalization
Yes
Scheduled Messaging
Yes
Survey Builder
No
Template Management
No
Telephony
Auto-Dialer
Yes
Call Center Management
Yes
Call Monitoring
Yes
Contact Management
Yes
IVR / Voice Recognition
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
Yes
Telemarketing Management
Yes
VoIP
Yes
Voice & Data Integration
Yes
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
Yes
Reporting
Yes
Speech Analytics
Yes
Surveying
Yes
Workforce Management
No
eLearning
No