Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CivicPlus 311 CRM System excels where other solutions fail. All the tools you need to complete and track your work are in one package. CivicPlus 311 System gives your staff the tools they need to be successful. CivicPlus 311 System data can be used to plan for the future and make your budget more efficient. Eliminate duplicate requests, and know where and how to look for issues before you go onsite. Brandable mobile application, Facebook app & call taker. Service requests can be routed and assigned based on category & location. Automatically detect duplicate requests and remove them before they are submitted. Answer requests faster by using category-specific questions. Request types can increase visibility and protect privacy. Status updates and follow-up questions can be used to communicate with the public.
Description
PubWorks offers a suite of products that operate independently while seamlessly integrating to create a holistic Public Works Software Solution. If you seek an extensive range of user-friendly products, PubWorks is your ideal choice. Our team of sales consultants is eager to assist you in tailoring a product package that fits your specific requirements. Efficient management of Public Works work orders is essential for the overall effectiveness of the department. We enhance your team's productivity, ensuring that your scheduled maintenance plan is meticulously followed with our Work Order app. Managing your Public Works work orders becomes simpler and can be easily applied across various assets. Additionally, the PubWorks Service Requests module allows you to efficiently manage demand maintenance, ensuring your community functions without a hitch. This system enables you to monitor Service Requests from their initiation, through the work order process, and all the way to successful completion, thereby streamlining operations effectively.
API Access
Has API
No
API Access
Has API
No
Integrations
CivicPlus Municipal Websites
Yes
CivicReady
Yes
Facebook
Yes
FuelForce
No
Integrations
CivicPlus Municipal Websites
No
CivicReady
No
Facebook
No
FuelForce
Yes
Pricing Details
Pricing is designed to accommodate varying individual needs and specific requirements. To obtain accurate information please contact CivicPlus directly.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
CivicPlus
Founded
2001
Country
United States
Website
www.civicplus.com/citizen-request-management/
Vendor Details
Company Name
Tracker Software
Founded
1997
Country
United States
Website
www.pubworks.com
Product Features
Public Works
Billing & Invoicing
No
Compliance Management
No
Contract Management
No
Customer Database
No
Document Management
No
Equipment Maintenance
No
Fixed Asset Management
No
Job Costing
No
Project Management
No
Service Request Management
No
Work Order Management
No
Product Features
Public Works
Billing & Invoicing
Yes
Compliance Management
Yes
Contract Management
Yes
Customer Database
Yes
Document Management
No
Equipment Maintenance
Yes
Fixed Asset Management
Yes
Job Costing
Yes
Project Management
Yes
Service Request Management
Yes
Work Order Management
Yes