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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

CivicPlus 311 CRM System excels where other solutions fail. All the tools you need to complete and track your work are in one package. CivicPlus 311 System gives your staff the tools they need to be successful. CivicPlus 311 System data can be used to plan for the future and make your budget more efficient. Eliminate duplicate requests, and know where and how to look for issues before you go onsite. Brandable mobile application, Facebook app & call taker. Service requests can be routed and assigned based on category & location. Automatically detect duplicate requests and remove them before they are submitted. Answer requests faster by using category-specific questions. Request types can increase visibility and protect privacy. Status updates and follow-up questions can be used to communicate with the public.

Description

Developed and rigorously tested by law enforcement professionals, CivicRMS stands out as a cutting-edge, efficient records management system. Its sophisticated integration features allow for the unification of all software applications onto a single platform, making it the ideal RMS for centralized operations. Users can seamlessly access various systems and applications through CivicRMS without the need to toggle between different interfaces. This capability ensures that critical information is readily available, providing quick and precise results through advanced fragmented search technology. Additionally, users can generate NIBRS-compliant reports directly from incident reports, with the system's built-in validation tools that automatically detect errors and suggest immediate corrections. By streamlining workflows, CivicRMS reduces the burden of manual data entry, allowing officers to quickly access essential information, such as dispatch calls, incident reports, arrest records, and inmate information. This immediate access empowers officers to make informed decisions and act swiftly in the field, enhancing public safety and operational efficiency. Overall, CivicRMS significantly enhances the effectiveness of law enforcement agencies by consolidating vital resources into a single, user-friendly interface.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CivicEye No 
CivicPlus Municipal Websites Yes 
CivicReady Yes 
Facebook Yes 

Integrations

CivicEye Yes 
CivicPlus Municipal Websites No 
CivicReady No 
Facebook No 

Pricing Details

Pricing is designed to accommodate varying individual needs and specific requirements. To obtain accurate information please contact CivicPlus directly.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

CivicPlus

Founded

2001

Country

United States

Website

www.civicplus.com/citizen-request-management/

Vendor Details

Company Name

CivicEye

Founded

2007

Country

United States

Website

www.civiceye.com/products/civicrms/

Product Features

Public Works

Billing & Invoicing No 
Compliance Management No 
Contract Management No 
Customer Database No 
Document Management No 
Equipment Maintenance No 
Fixed Asset Management No 
Job Costing No 
Project Management No 
Service Request Management No 
Work Order Management No 

Alternatives

Alternatives

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