Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CivicPlus 311 CRM System excels where other solutions fail. All the tools you need to complete and track your work are in one package. CivicPlus 311 System gives your staff the tools they need to be successful. CivicPlus 311 System data can be used to plan for the future and make your budget more efficient. Eliminate duplicate requests, and know where and how to look for issues before you go onsite. Brandable mobile application, Facebook app & call taker. Service requests can be routed and assigned based on category & location. Automatically detect duplicate requests and remove them before they are submitted. Answer requests faster by using category-specific questions. Request types can increase visibility and protect privacy. Status updates and follow-up questions can be used to communicate with the public.
Description
Developed and rigorously tested by law enforcement professionals, CivicRMS stands out as a cutting-edge, efficient records management system. Its sophisticated integration features allow for the unification of all software applications onto a single platform, making it the ideal RMS for centralized operations. Users can seamlessly access various systems and applications through CivicRMS without the need to toggle between different interfaces. This capability ensures that critical information is readily available, providing quick and precise results through advanced fragmented search technology. Additionally, users can generate NIBRS-compliant reports directly from incident reports, with the system's built-in validation tools that automatically detect errors and suggest immediate corrections. By streamlining workflows, CivicRMS reduces the burden of manual data entry, allowing officers to quickly access essential information, such as dispatch calls, incident reports, arrest records, and inmate information. This immediate access empowers officers to make informed decisions and act swiftly in the field, enhancing public safety and operational efficiency. Overall, CivicRMS significantly enhances the effectiveness of law enforcement agencies by consolidating vital resources into a single, user-friendly interface.
API Access
Has API
No
API Access
Has API
No
Integrations
CivicEye
No
CivicPlus Municipal Websites
Yes
CivicReady
Yes
Facebook
Yes
Integrations
CivicEye
Yes
CivicPlus Municipal Websites
No
CivicReady
No
Facebook
No
Pricing Details
Pricing is designed to accommodate varying individual needs and specific requirements. To obtain accurate information please contact CivicPlus directly.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
CivicPlus
Founded
2001
Country
United States
Website
www.civicplus.com/citizen-request-management/
Vendor Details
Company Name
CivicEye
Founded
2007
Country
United States
Website
www.civiceye.com/products/civicrms/
Product Features
Public Works
Billing & Invoicing
No
Compliance Management
No
Contract Management
No
Customer Database
No
Document Management
No
Equipment Maintenance
No
Fixed Asset Management
No
Job Costing
No
Project Management
No
Service Request Management
No
Work Order Management
No