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features
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support

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Description

By leveraging real-time insights and swift adaptability, we offer tailored marketing solutions for consumer packaged goods (CPG) that unravel shopper behavior and enhance consumer connections, all on an unmatched scale. It is essential to pinpoint your target audience and the optimal channels for conveying your message effectively. Understanding your audience is crucial before crafting your communication strategy. Utilize our bespoke or syndicated segments to better engage with your shoppers. Gain valuable insights through thorough analysis of shopper data to deepen your understanding of different demographics. This is where our team of data experts shines. Our analytical tools deliver remarkably accurate insights derived from extensive consumer data, ensuring that your messages are highly personalized. Create customized communications that convert casual shoppers into loyal buyers and enthusiastic brand advocates. Whether your goal is to enter a new market or strengthen loyalty among existing customers, we are committed to helping you deliver relevant and compelling messages that resonate deeply. In the ever-evolving landscape of consumer preferences, adaptability in your marketing strategy is key to sustained success.

Description

No vehicle has ever been sold or serviced without some form of dialogue, and modern consumers overwhelmingly favor messaging as their primary means of communication. LivePerson Automotive equips dealerships with robust messaging solutions that not only attract more customers but also enhance the quality of their experiences and foster greater loyalty. While car buyers often lean towards online research and purchasing, they frequently encounter challenges when it comes to filling out forms or locating specific information. In fact, 74% of online purchasers indicate they would be more inclined to complete forms if live chat assistance was available to provide details about vehicles or financing options. By offering consumers easy access to your team, you can help them navigate the purchasing journey more smoothly through Conversational Car Buying™, renowned as the leading live chat and messaging platform in the automotive sector. This innovative approach not only streamlines the buying process but also builds a more personalized experience that resonates with today's digital-savvy customers.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

AdQuick Yes 
Boost.ai No 
Cadent Yes 
Conectys No 
DataParser No 
Databricks Yes 
Datto RMM No 
LivePerson No 
LiveRamp Yes 
Marchex No 
Rebotify No 
The Trade Desk Yes 
Xplenty No 
eKomi No 

Integrations

AdQuick No 
Boost.ai Yes 
Cadent No 
Conectys Yes 
DataParser Yes 
Databricks No 
Datto RMM Yes 
LivePerson Yes 
LiveRamp No 
Marchex Yes 
Rebotify Yes 
The Trade Desk No 
Xplenty Yes 
eKomi Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Catalina

Founded

1983

Country

United States

Website

www.catalina.com

Vendor Details

Company Name

LivePerson

Founded

1995

Country

United States

Website

www.livepersonautomotive.com

Product Features

Audience Intelligence

AI / Machine Learning No 
Audience Segmentation No 
Competitive Intelligence No 
Content Tracking No 
Data Visualization No 
Data-Driven Insights No 
Filters / Search No 
Image Recognition No 
Sentiment Analysis No 
Social Listening No 
Social Media Analytics No 
Trend Tracking No 

CPG

Customer Management No 
Electronic Data Interchange No 
Financial Accounting No 
Forecast / Demand Planning No 
Inventory Management No 
Lot Tracking No 
Pricing Management No 
Shopper Marketing No 
Trade Promotion No 

Product Features

Auto Dealer

Accounting No 
Buy-Here-Pay-Here No 
Collections Management No 
Contact Database Yes 
Customer Database No 
Document Management Yes 
F&I Management No 
Financing Management No 
Form Printing No 
Inventory Management No 
Lease Management No 
New Car Dealer Yes 
New Car Lot Yes 
Online Inventory No 
Parts Management No 
Sales Management Yes 
Service Department Yes 
Used Car Lot Yes 
Website Integration Yes 

Conversational Marketing

Appointment Scheduling No 
Audience Segmentation No 
Chatbot No 
Email Automation No 
Group Messaging No 
Human Handover No 
Lead Distribution No 
Lead Qualification No 
Mobile Messaging No 
Multi-Channel Communication No 
Product Recommendations No 
Video Chat No 

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

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