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Average Ratings 0 Ratings
Description
Experience a developer-centric approach to production environments that enhances security without hindering productivity. Easily implement approval workflows for sensitive actions, keep a detailed log of activities, and connect identity providers to command line interfaces, ensuring your team remains engaged and efficient. Compatible with any command line tool, Cased seamlessly integrates into your existing processes, from MySQL to bespoke deployment scripts, without causing disruptions. Set up takes just moments, thanks to our lightweight, agentless solution that maintains the integrity of your CLI commands. Enjoy straightforward, customizable just-in-time approvals for both developer and staff tools, with options to approve requests via Slack, Microsoft Teams, and SMS, integrating seamlessly into your current toolkit. Cased is aware of your on-call schedule, allowing for automatic approvals that facilitate smooth on-call rotations. Visibility into actions begins with identity, enabling you to provision access to production environments through your identity provider and know exactly who is performing each action. Tailored to meet your needs, Cased lets you carry your dotfiles across all servers, enhancing your development experience. With Cased, you gain the confidence of robust security measures while empowering your team to work efficiently and effectively.
Description
I'm OnCall is an affordable and secure online help desk solution that enables businesses to provide remote assistance to their clients through the Internet. With this platform, you can deliver exceptional live chat support to your customers in just a few minutes. The service includes private URLs that can be easily embedded into your website, allowing you to implement a Live-Chat button for customer interaction. When customers wish to chat with an agent, they can do so effortlessly. Each support agent can manage up to 10 chat sessions simultaneously, which is especially useful during peak periods. I'm OnCall also facilitates a temporary connection to your customer's device without the need for any pre-installed applications. This capability empowers you to swiftly and effectively troubleshoot and resolve technical and IT issues by remotely accessing their computers. Furthermore, your support agents can connect from anywhere globally, which reduces travel expenses and saves valuable time while assisting your customers efficiently. With I'm OnCall, not only can you enhance your customer service, but you can also streamline your support processes significantly.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Amazon Web Services (AWS)
Yes
GitHub
Yes
Google Cloud Platform
Yes
Heroku
Yes
Microsoft Azure
Yes
Microsoft Teams
Yes
MySQL
Yes
Okta
Yes
PagerDuty
Yes
PostgreSQL
Yes
Integrations
Amazon Web Services (AWS)
No
GitHub
No
Google Cloud Platform
No
Heroku
No
Microsoft Azure
No
Microsoft Teams
No
MySQL
No
Okta
No
PagerDuty
No
PostgreSQL
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Cased
Founded
2020
Website
cased.com
Vendor Details
Company Name
01 Communique
Website
www.01com.com/imoncall-remote-help-desk/
Product Features
Application Development
Access Controls/Permissions
No
Code Assistance
No
Code Refactoring
No
Collaboration Tools
No
Compatibility Testing
No
Data Modeling
No
Debugging
No
Deployment Management
No
Graphical User Interface
No
Mobile Development
No
No-Code
No
Reporting/Analytics
No
Software Development
No
Source Control
No
Testing Management
No
Version Control
No
Web App Development
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
No
Remote Desktop
Chat
No
Cross-Platform Access
No
File Transfer
No
Group View
No
Mobile Device Access
No
Multi Monitor Support
No
Record Remote Sessions
No
Remote Print
No
Remote Wake
No
User Management
No