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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The CapInfo Omnichannel platform enhances customer engagement through its modules for managing loyalty programs, sales promotions, and gift cards. As a distinctive, open, and modular solution, it empowers retailers to deliver a cohesive and uninterrupted shopping experience across both digital and physical realms. Leverage the capabilities of our promotions engine to craft targeted marketing campaigns. With an array of targeting criteria and advanced algorithms at your disposal, your Marketing Department can explore creative strategies without limitations. Utilize the wealth of customer data embedded in our solutions to design tailored offers that resonate with your clientele, effectively boosting your repeat purchase rate throughout your entire network. Implement the Unified Commerce approach by consolidating and overseeing all sales promotions from various touchpoints within a singular solution. Additionally, benefit from its compatibility with third-party solutions, ensuring comprehensive integration and a richer customer experience. This platform not only streamlines promotions but also fosters deeper connections between retailers and their customers.

Description

Enhance the customer journey right up to their doorstep by leveraging Route, which allows brands to strategically manage their post-purchase interactions through features like visual order tracking, package protection, and simple claim-filing processes, along with the innovative universal order history. As e-commerce continues to dominate, refining each step of the customer experience is crucial for gaining a competitive edge, yet many brands have not yet focused on optimizing the post-purchase phase. Route not only helps brands take charge of their post-purchase processes from the moment of checkout to delivery, but it also fosters brand loyalty among customers, turning them into advocates. At checkout, customers can easily opt for Route+ to enhance their orders with package protection, facilitating quick refunds and reorders with just a click. This streamlined approach significantly minimizes customer effort and ensures a smoother claims experience, ultimately enriching the overall shopping experience. By prioritizing these enhancements, brands can build stronger connections with their customers and cultivate lasting relationships.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AmmoReady
Appbrew
Canal
Flipdish
Magento
Prive
ShipCalm
Shopify
Urbantz
WooCommerce
Wufoo

Integrations

AmmoReady
Appbrew
Canal
Flipdish
Magento
Prive
ShipCalm
Shopify
Urbantz
WooCommerce
Wufoo

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CAPINFO Retail Software

Founded

2000

Country

France

Website

www.e-capinfo.com

Vendor Details

Company Name

Route

Founded

2018

Country

United States

Website

route.com/merchants/

Product Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Retail Management

CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

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