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Description

Streamline your customer interactions by utilizing a unified multi-agent platform to engage and assist clients through WhatsApp, Facebook Messenger, Instagram Direct, and Telegram. By inviting your colleagues to join, you can enhance customer support across these popular messaging services using a single integrated solution. With Callbell, you have the ability to organize your team into specialized groups based on their roles, ensuring that customers receive timely assistance through automatic message routing. Leverage analytics to evaluate your team's effectiveness, develop optimal communication strategies, and maintain oversight of all exchanges between your business and its clientele. Collaborate seamlessly with your sales or support teams on conversations occurring across WhatsApp, Instagram Direct, Facebook Messenger, and Telegram, all from one central platform. Consolidate your customers' preferred messaging platforms into a single interface, ultimately enhancing response times with a system built for multi-agent efficiency. This approach not only fosters better communication but also strengthens customer relationships.

Description

Sinch Engage allows you to use WhatsApp, Facebook Messenger and Instagram Direct Messaging for business, Apple Messages for Business and Telegram, Viber, and Webchat for marketing, sales and customer service. Our official partnerships with all messaging apps are backed by a platform that is 100% privacy compliant and a global team of experts who are available 24/7.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Instagram Yes 
WhatsApp Yes 
Booked it Yes 
Facebook Messenger No 
Rambox No 
Telegram No 
Viber No 

Integrations

Facebook Yes 
Instagram Yes 
WhatsApp Yes 
Booked it No 
Facebook Messenger Yes 
Rambox Yes 
Telegram Yes 
Viber Yes 

Pricing Details

$15 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

499€ per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Callbell

Founded

2018

Country

France

Website

www.callbell.eu/en/

Vendor Details

Company Name

Sinch

Founded

2015

Country

Germany

Website

engage.sinch.com

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking No 

Product Features

Chatbot

Call to Action Yes 
Context and Coherence No 
Human Takeover Yes 
Inline Media / Videos Yes 
Machine Learning No 
Natural Language Processing Yes 
Payment Integration No 
Prediction No 
Ready-made Templates Yes 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration No 

Conversational Marketing

Appointment Scheduling No 
Audience Segmentation No 
Chatbot Yes 
Email Automation No 
Group Messaging No 
Human Handover Yes 
Lead Distribution No 
Lead Qualification Yes 
Mobile Messaging No 
Multi-Channel Communication Yes 
Product Recommendations No 
Video Chat No 

Customer Communications Management

Batch Communications No 
Chat / Messaging Yes 
Content Management No 
Email Distribution Yes 
Interactive Content Yes 
Multi-Channel Communications Yes 
On-Demand Communications Yes 
Personalization Yes 
Print Management No 
Template Management Yes 
Video Content Yes 

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat Yes 
Video Content Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management Yes 

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