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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Streamline your customer interactions by utilizing a unified multi-agent platform to engage and assist clients through WhatsApp, Facebook Messenger, Instagram Direct, and Telegram. By inviting your colleagues to join, you can enhance customer support across these popular messaging services using a single integrated solution. With Callbell, you have the ability to organize your team into specialized groups based on their roles, ensuring that customers receive timely assistance through automatic message routing. Leverage analytics to evaluate your team's effectiveness, develop optimal communication strategies, and maintain oversight of all exchanges between your business and its clientele. Collaborate seamlessly with your sales or support teams on conversations occurring across WhatsApp, Instagram Direct, Facebook Messenger, and Telegram, all from one central platform. Consolidate your customers' preferred messaging platforms into a single interface, ultimately enhancing response times with a system built for multi-agent efficiency. This approach not only fosters better communication but also strengthens customer relationships.

Description

All-in-one application for customer communication and successful messaging campaigns HORISEN Business Messenger is a multiaward-winning platform that enables campaign management and omnichannel communication. It is a robust, scalable application that can be used by businesses of any size. It was designed for professional Messaging Technologists and Marketers. Business Messenger is a powerful, turn-key application that allows for seamless communication across multiple channels. It can be managed from one point. HORISEN Business Messenger allows brands to offer seamless and user-friendly experiences across all touchpoints. It's a one-stop messaging solution that allows seamless communication across multiple channels, including SMS, WhatsApp, Telegram and Viber, Instagram Messenger, Google Business Chat and RCS. Messaging Technologists can take the messaging business to the next level with its powerful features.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Instagram Yes 
WhatsApp Yes 
Booked it Yes 
Facebook Yes 
Facebook Messenger No 
Google Business Messages No 
Telegram No 
Viber No 

Integrations

Instagram Yes 
WhatsApp Yes 
Booked it No 
Facebook No 
Facebook Messenger Yes 
Google Business Messages Yes 
Telegram Yes 
Viber Yes 

Pricing Details

$15 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Callbell

Founded

2018

Country

France

Website

www.callbell.eu/en/

Vendor Details

Company Name

HORISEN

Founded

2001

Country

Switzerland

Website

www.horisen.com

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking No 

Product Features

Mobile Marketing

Channel Attribution Yes 
Contextual Targeting Yes 
Coupons Yes 
Email Marketing Yes 
Engagement Monitoring No 
In-App Marketing No 
Location-Based Marketing No 
Push Notifications Yes 
Text Messaging Yes 
Text-to-Win No 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence Yes 
Contact Management No 
MMS No 
Mass Texting No 
Message Personalization Yes 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting Yes 
Reporting/Analytics Yes 
Scheduled Messaging No 
Shortcodes No 
Text-to-Win No 

Alternatives

Alternatives

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