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Description
Streamline your customer interactions by utilizing a unified multi-agent platform to engage and assist clients through WhatsApp, Facebook Messenger, Instagram Direct, and Telegram. By inviting your colleagues to join, you can enhance customer support across these popular messaging services using a single integrated solution. With Callbell, you have the ability to organize your team into specialized groups based on their roles, ensuring that customers receive timely assistance through automatic message routing. Leverage analytics to evaluate your team's effectiveness, develop optimal communication strategies, and maintain oversight of all exchanges between your business and its clientele. Collaborate seamlessly with your sales or support teams on conversations occurring across WhatsApp, Instagram Direct, Facebook Messenger, and Telegram, all from one central platform. Consolidate your customers' preferred messaging platforms into a single interface, ultimately enhancing response times with a system built for multi-agent efficiency. This approach not only fosters better communication but also strengthens customer relationships.
Description
Chattigo, an omnichannel platform, centralizes communication with customers and companies by integrating channels like WhatsApp, Facebook Messenger and Telegram. Chatbots, which use natural language and semantic analysis to automate responses and optimise processes, combine human interaction with artificial Intelligence. The platform allows for multiple management. Chats can be assigned and transferred to different departments or agents. It also has real-time reporting to evaluate customer satisfaction and efficiency. It also has a mobile app to facilitate conversation management. Agents can access their inbox and review and assign conversations. They can also use frequently asked questions (FAQs) to quickly answer common questions. The platform is customizable, integrates with ticketing and CRM systems and adapts to the needs of each business.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Instagram
Yes
WhatsApp
Yes
Booked it
Yes
Facebook
Yes
Facebook Messenger
No
Telegram
No
Integrations
Instagram
Yes
WhatsApp
Yes
Booked it
No
Facebook
No
Facebook Messenger
Yes
Telegram
Yes
Pricing Details
$15 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
$95/month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Callbell
Founded
2018
Country
France
Website
www.callbell.eu/en/
Vendor Details
Company Name
chattigo
Founded
2015
Country
Chile
Website
www.chattigo.com
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
No
Website Visitor Tracking
No
Product Features
Chatbot
Call to Action
Yes
Context and Coherence
Yes
Human Takeover
Yes
Inline Media / Videos
Yes
Machine Learning
No
Natural Language Processing
Yes
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
Yes
Sentiment Analysis
No
Social Media Integration
Yes
Customer Communications Management
Batch Communications
Yes
Chat / Messaging
Yes
Content Management
Yes
Email Distribution
Yes
Interactive Content
Yes
Multi-Channel Communications
Yes
On-Demand Communications
Yes
Personalization
Yes
Print Management
Yes
Template Management
Yes
Video Content
Yes