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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Callback Tracker is a communications application that offers callbacks, live chats and email. It streamlines customer interactions. Callback Tracker is compatible with all major browsers. Callback Tracker works with any website and installation takes only minutes. You don't need to update your contact information or remember the country codes or call instructions. All communication is handled by one tool. You can receive phone calls, SMS messages, live chat, and email. The dashboard provides a complete overview of all communication, arranged chronologically. You can easily switch between chats, text messages, call logs, and text messages to ensure your customers get the support they need. Callback Tracker allows you to listen to all calls recorded so that you can improve your service and support.

Description

DooPage, a software firm located in Vietnam, offers an innovative messenger-based omnichannel CRM solution designed to streamline and centralize the daily operations of businesses managing various customer communication channels, including Facebook, Instagram, Shopee, Zalo, Web Live Chat, and traditional Call Center and Email, with WhatsApp, Line, Viber, and Google Business Message currently in beta testing. Their system features a default pick-up pool that can be configured for round-robin distribution, ensuring efficient handling of inquiries. All message types, including comments, chat messages, feedback, and reviews, are consolidated into a chronological single stream, allowing businesses to treat each communication as a customer message. Additionally, users can create quick reply templates for repetitive responses and have the ability to manually trigger chatbot scenarios for advanced usage. Furthermore, traditional calls are represented as audio messages within the same chat thread, enabling users to initiate or receive calls directly while engaging with customers on the screen. This seamless integration enhances the overall customer interaction experience, making it more efficient and user-friendly.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook No 
Facebook Messenger No 
Google Analytics Yes 
Shopee No 
WordPress Yes 
Zalo No 

Integrations

Facebook Yes 
Facebook Messenger Yes 
Google Analytics No 
Shopee Yes 
WordPress No 
Zalo Yes 

Pricing Details

$9 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Callback Tracker

Founded

2012

Country

United States

Website

callbacktracker.com

Vendor Details

Company Name

DooPage

Country

Vietnam

Website

doopage.com

Product Features

Call Recording

Archiving Yes 
Call Sharing No 
Distributed Call Recording No 
Event Triggered Recording No 
File Transfer No 
Instant Retrieval No 
On-Demand Recording No 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

Call Tracking

CRM No 
Call Log Yes 
Call Recording Yes 
Call Routing Yes 
Caller Identification Yes 
Campaign Management No 
Conversion Tracking Yes 
IVR / Voice Recognition No 
Keyword Tracking Yes 

Inside Sales

Auto-Dialing Yes 
Call List Management Yes 
Call Recording Yes 
Campaign Management No 
Dashboard Yes 
Data Management No 
Lead Capture Yes 
Lead Distribution Yes 
Lead Scoring No 
Performance Management No 

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Alternatives

Alternatives

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