Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
Our internet-based PBX call management system effectively lowers your communication expenses while enhancing your telephony infrastructure. By optimizing your marketing budget and making the best use of your website's traffic, you can achieve greater efficiency without the need for any extra equipment—just a computer and an internet connection! Thanks to automatic call distribution, your clients will always reach the appropriate office, department, or employee. Our comprehensive analytics tools allow you to evaluate incoming calls and web form submissions, aiding in the strategic allocation of your advertising resources, maintaining customer histories, and ensuring seamless data integration with your CRM. This service significantly reduces the likelihood of human error during request processing, courtesy of our automated notification system. An intuitive dashboard presents all data clearly, with the added functionality of importing from other software or data sources via an API. Additionally, the web form auto callback feature ensures your manager connects with clients just 30 seconds after they submit a form on your website, enhancing customer engagement. With these features, your business can streamline operations and improve overall customer satisfaction.
Description
Channels (formerly CrazyCall), is a cloud-based call center app that's easy to use and inexpensive. It allows you to make and receive calls right from your browser without installing any software. Pick from more than 75 countries to start calling your clients and leads. It automates customer service and sales management, reduces costs, and helps you to organize your workflow. Channels connects to your preferred platforms. It allows you to have a conversation with customers without having to ask them dozens of questions. You can make your customers friends by making shorter, more meaningful calls. You can send and receive text messages to make your communication more diverse. Two-way text messages can help you reach customers who prefer text to the phone.
API Access
Has API
Yes
API Access
Has API
No
Integrations
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Pipedrive
Yes
Zapier
Yes
Bitrix24
Yes
Easyflow
No
Facebook Ads
Yes
Google Ads
Yes
HotelConnect
No
Instagram
Yes
Integrations
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Pipedrive
Yes
Zapier
Yes
Bitrix24
No
Easyflow
Yes
Facebook Ads
No
Google Ads
No
HotelConnect
Yes
Instagram
No
Pricing Details
$59 per month
Free Trial
No
Free Version
No
Pricing Details
$24 per user per month
Plans priced per user per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
CallGear
Founded
2018
Country
United States
Website
callgear.com
Vendor Details
Company Name
Channels
Founded
2014
Country
United States
Website
www.channels.app
Product Features
Call Tracking
CRM
Yes
Call Log
No
Call Recording
Yes
Call Routing
Yes
Caller Identification
Yes
Campaign Management
No
Conversion Tracking
Yes
IVR / Voice Recognition
Yes
Keyword Tracking
Yes
Product Features
Business VoIP
Call Parking
No
Call Recording
Yes
Contact Management
Yes
Encryption
Yes
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Unified Communications
No
Voice Quality Enhancement
Yes
Call Center
Blended Call Center
Yes
Call Logging
No
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
Yes
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Call Recording
Archiving
Yes
Call Sharing
Yes
Distributed Call Recording
Yes
Event Triggered Recording
Yes
File Transfer
Yes
Instant Retrieval
Yes
On-Demand Recording
Yes
Recording Bookmarking
No
Scheduled Recording
No
Screen Activity Recording
No
Video Call Recording
No
Call Tracking
CRM
No
Call Log
No
Call Recording
Yes
Call Routing
Yes
Caller Identification
Yes
Campaign Management
Yes
Conversion Tracking
No
IVR / Voice Recognition
No
Keyword Tracking
No
Customer Service
Alerts / Escalation
No
Appointment Management
Yes
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Inside Sales
Auto-Dialing
Yes
Call List Management
Yes
Call Recording
Yes
Campaign Management
Yes
Dashboard
Yes
Data Management
Yes
Lead Capture
Yes
Lead Distribution
Yes
Lead Scoring
Yes
Performance Management
Yes