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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Cal.ai has introduced AI-driven voice agents to the Cal.com scheduling platform, enabling the automation of phone calls, reminders, confirmations, follow-ups, booking calls, and managing no-shows through natural, human-like interactions. Users can establish triggers based on various events within their existing workflows, such as form submissions, meeting cancellations, or no-shows, and can also assign a dedicated phone number for the AI agent to utilize, with the option to import an existing number. Additionally, users have the ability to craft custom prompts that dictate the tone, personality, and script for each voice interaction. The platform provides seamless integration with Cal.com’s calendar syncing capabilities across services like Google and Outlook, as well as features for scheduling links, team coordination, and directing bookers to the appropriate team member based on their availability and the type of event. Furthermore, the calling system is equipped with analytics that track transcripts, completion rates, booking outcomes, sentiment and tone detection, along with other performance metrics, facilitating the continuous refinement of conversations and enhancement of conversion rates. This comprehensive approach not only streamlines scheduling but also ensures that user interactions are both efficient and engaging.

Description

Flip CX is an innovative voice AI software platform that revolutionizes conventional customer support telephone systems by automating incoming calls to deliver an Alexa-like conversational experience, effectively managing straightforward and repetitive customer inquiries without the need for human agents. It is particularly adept in sectors facing high call volumes, such as retail e-commerce, healthcare, and transportation, where it handles frequent questions regarding order statuses, returns, scheduling, billing issues, ride bookings, and more, thereby minimizing both missed calls and waiting times. With pre-built AI workflows and seamless integrations, Flip CX eliminates the necessity for coding or manual call flow development, allowing for rapid deployment using tools that assess existing call patterns through a feature called "Listen Mode," which then activates automation intents based on actual usage data. Furthermore, Flip seamlessly connects with current telephony and CRM systems, supports over 80 native integrations, and provides valuable analytics that contribute to insights on customer satisfaction and revenue performance. This comprehensive approach not only streamlines operations but also enhances the overall customer experience by providing swift resolutions to their queries.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

8x8 No 
Ada No 
Aircall No 
Asterisk No 
Autofleet No 
Curb Business No 
EPIC HRMS No 
Five9 No 
FortiVoice No 
Google Calendar Yes 
Influx No 
Infocabs No 
Loop Subscriptions No 
Microsoft Outlook Yes 
RevSpring No 
Shopify No 
Solv No 
Veradigm ERP No 
Waystar No 
hawke.ai No 

Integrations

8x8 Yes 
Ada Yes 
Aircall Yes 
Asterisk Yes 
Autofleet Yes 
Curb Business Yes 
EPIC HRMS Yes 
Five9 Yes 
FortiVoice Yes 
Google Calendar No 
Influx Yes 
Infocabs Yes 
Loop Subscriptions Yes 
Microsoft Outlook No 
RevSpring Yes 
Shopify Yes 
Solv Yes 
Veradigm ERP Yes 
Waystar Yes 
hawke.ai Yes 

Pricing Details

$0.29 per minute
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Cal.ai

Founded

2021

Country

United States

Website

cal.com/ai

Vendor Details

Company Name

Flip

Founded

2018

Country

United States

Website

flipcx.com

Product Features

Alternatives

Alternatives