Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
At Cadena, our commitment to prioritizing our employees has been a core value for over 14 years. This dedication has led to the development of our cutting-edge HRM solution, Series |5, which was conceived in the United States and is fully compliant with local tax and labor regulations throughout the South-East Asia region. In each country we serve, we ensure that our clients receive the necessary expertise through a network of local partners or our own established offices. Our development team adopts an evidence-based methodology for continuous improvement, ensuring that every new feature and enhancement is tailored to the actual needs and preferences of our customers rather than merely based on speculation. Additionally, our knowledgeable support team is available around the clock via a ticketing system, providing unwavering assistance with legal updates, customizations, training, inquiries, and issues, as well as ongoing online help during payroll processing when needed. This comprehensive support underscores our commitment to delivering exceptional service and adapting to the evolving requirements of our clients.
Description
Empower your sales and support teams to operate from any location while assisting customers through voice or chat, eliminating the necessity for traditional infrastructures like servers or telephones. Our contact center software operates on a flexible monthly pay-per-use model, allowing you to scale as needed. We leverage cloud services from prominent providers across Europe, the Middle East, and South Africa, and ensure additional local points of presence and numbers through partnerships in Morocco, Egypt, Pakistan, India, Kenya, Nigeria, and South Africa. Unlike other cloud solutions, this setup guarantees that your customers will not face latency issues caused by round-trip connections to servers located in the UK or the US. In the event that international fiber connections to Europe or the US are compromised, the local points of presence will maintain uninterrupted service, ensuring your customer support remains flawless. With our cloud-based solution, there is no requirement for server installations or phone purchases; all that is needed is a web browser to get started. This convenience allows for seamless transitions and flexibility in managing customer interactions.
API Access
Has API
No
API Access
Has API
No
Integrations
Acumatica Cloud ERP
Yes
Azure Text to Speech
No
Dialogflow
No
IBM Watson
No
Microsoft Dynamics 365
No
Microsoft Teams
No
Oracle Service
No
Oracle Siebel CRM
No
SAP Business One
Yes
Salesforce
No
Integrations
Acumatica Cloud ERP
No
Azure Text to Speech
Yes
Dialogflow
Yes
IBM Watson
Yes
Microsoft Dynamics 365
Yes
Microsoft Teams
Yes
Oracle Service
Yes
Oracle Siebel CRM
Yes
SAP Business One
No
Salesforce
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Cadena International
Founded
1997
Country
Singapore
Website
www.cadena-hrmseries.com
Vendor Details
Company Name
Expertflow
Founded
2007
Country
Switzerland
Website
www.expertflow.com/cloud-contactcenter/
Product Features
Human Resources
360 Degree Feedback
Yes
Applicant Tracking
No
Attendance Management
Yes
Benefits Management
No
Career Development Planning
No
Compensation Management
No
Compliance Management
No
Employee Database
No
Employee Lifecycle Management
No
Onboarding
Yes
Payroll Management
No
Performance Management
Yes
Recruiting Management
Yes
Self Service Portal
Yes
Succession Planning
No
Time & Attendance Management
Yes
Time Off Management
No
Timesheets
No
Training Management
Yes
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Contact Management
Activity Management
No
Appointment Management
No
Contact Database
No
Contact History
No
Contact Import/Export
No
Customer Pipeline
No
Email Marketing
No
Group Management
No
Interaction Tracking
No
Lead Management
No
Prospecting Tools
No
Sales Pipeline Management
No
Search / Filter
No
Segmentation
No
Shared Contacts
No
Social Media Integration
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No