Alternatives to Expertflow Contact Center

QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.

Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.

Are you looking for a smart phone system? CloudTalk.io is a new-generation cloud phone system that can be used by SMEs, startups and online stores. It also works with call centres (sales or customer service) and call centres (sales). You will find 25+ integrations with your favorite CRM, helpdesk, or e-commerce tools like Shopify, Salesforce or Pipedrive at your disposal along with a 5-star customer success team that makes it easy to seamlessly migrate, or set up a new cloud call center from scratch. We are growing rapidly every month and have already established successful partnerships with more than 1000 companies around the world, such as DHL, Yves Rocher, Karcher. CloudTalk offers a 14-day free trial (no credit card details necessary).

Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Spend your valuable time coaching agents on what matters most to you and your customers.

Engage is a highly personalized and exceptional experience that uses the power of AWS, Generative AI and AWS. Operating clunky, on-premise systems of contact centers is time-consuming and costly. Local Measure's Engage For Amazon Connect is helping contact centers cater to the modern consumer's needs. Engage is a Contact Center as a Service. This means that we handle all updates and improvements. We do not require expensive agent licenses or hardware. Our consumption-based pricing is designed to accommodate businesses of all sizes. To build a brand, you must put your customers first. Engage helps agents better understand their customers and make their lives easier with intelligent AI, features like sentiment analysis and chatbots. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.

Craft a seamless and efficient customer journey that spans multiple channels without any hassle. Discover our AI-driven, automation-first solutions designed for everyday use. Annually, we introduce numerous new features, solutions, and integrations to ensure our platform remains at the forefront of customer experience technology and emerging trends. Our focus on automation enhances vital customer service processes through the power of Talkdesk AI. But don’t just take our word for it; explore testimonials in various formats showing how our clients successfully satisfy their own customers. Transform your customer service operations with CX Cloud, a comprehensive suite of enterprise-grade, integrated applications designed for customer self-service, omnichannel interaction, workforce engagement, employee collaboration, and analytics – all within a single cloud-native environment. Impress your agents with a user-friendly interface and enhance your contact center's flexibility by effortlessly adjusting every component of CX Cloud, from IVR routing protocols to the agent interface. With these tools, you can ensure a consistently exceptional experience for both your team and your customers.

Transform your customer service experience with advanced AI-driven contact center software. Call Center Studio's cloud-based solution equips businesses with a comprehensive suite of tools designed to streamline both inbound and outbound contact center functions. For inbound communications, users can benefit from features like automatic call distribution, interactive voice response, and effective call routing, which ensures that every call reaches the right representative or team promptly. On the outbound side, the software supports various dialing methods, including predictive, preview, and progressive dialing, allowing agents to connect with customers seamlessly and efficiently. Moreover, Call Center Studio provides real-time monitoring and analytics, enabling managers to oversee performance metrics all in one convenient interface. If you're feeling burdened by the high costs and complexities associated with traditional systems, our cloud-based solution is the ideal fit for your needs! Experience our intuitive platform today! 💰 Flexible pay-as-you-go pricing ✔️ No hardware or software installation required, and no ongoing maintenance 👨‍💻 User-friendly interface designed for ease of use 🔗 Effortless integration with existing systems

This is a fully cloud-based platform that adheres to top-tier quality standards set by Google Cloud Platform. Utilizing WebRTC technology, it is compatible with all operating systems, requires no VPN, and operates on minimal bandwidth, making it especially suitable for remote work environments. The platform facilitates seamless communication with your customers via various channels, including phone calls, email, chat, WhatsApp, SMS, and web forms. Engage with your customers through their preferred channels while ensuring convenience and efficiency on your end. As an omnichannel contact center solution, we not only streamline communication with customers across multiple platforms but also enhance the experience for both clients and agents, allowing for the integration of different interactions into cohesive business processes. This holistic approach ensures that every customer touchpoint is effective and meaningful, ultimately fostering stronger relationships.

Kore.ai enables enterprises worldwide to harness the power of AI for automation, efficiency, and customer engagement through its advanced AI agent platform and no-code development tools. Specializing in AI-powered work automation, process optimization, and intelligent service solutions, Kore.ai provides businesses with scalable, customizable technology to accelerate digital transformation. The company takes a model-agnostic approach, offering flexibility across various data sources, cloud environments, and applications to meet diverse enterprise needs. With a strong track record, Kore.ai is trusted by over 500 partners and 400 Fortune 2000 companies to drive their AI strategies and innovation. Recognized as an industry leader with an extensive patent portfolio, it continues to push the boundaries of AI-driven solutions. Headquartered in Orlando, Kore.ai maintains a global presence with offices in India, the UK, the Middle East, Japan, South Korea, and Europe, ensuring comprehensive support for its customers. Through cutting-edge AI advancements, Kore.ai is shaping the future of enterprise automation and intelligent customer interactions.

Intalk.io is a comprehensive call center software solution based in India that offers advanced communication features suitable for enterprises. This platform integrates various business communication methods—including voice, email, SMS, web chat, and social media—into a cohesive and powerful Customer Experience Management system. With its Cloud Contact Center Software, users enjoy a streamlined experience as innovative solutions simplify workflow management. For those prioritizing customer experience, Intalk.io is the perfect choice! It guarantees that your customers enjoy a hassle-free interaction with your brand. This call center management software is designed to help you navigate any challenges while fostering stronger connections with your clientele. Satisfied customers become your most effective marketers, spreading positive word-of-mouth about your offerings. A focus on enhancing customer experience is not just beneficial, but essential for the growth and success of your business. Ultimately, investing in your customers’ satisfaction will yield lasting dividends for your brand.

The mySQM™ customer service QA software is designed specifically for call center agents, enabling them to receive immediate feedback, quality assurance, coaching, and acknowledgment, which collectively enhance the customer experience (CX). By empowering and engaging agents through these real-time insights, mySQM™ ensures they are well-equipped to provide outstanding service. Moreover, actionable reports, such as insights on effective CX delivery and areas for service recovery, are generated and shared with both agents and managers. The software integrates data from various sources into a cohesive platform for managing customer experience data, thereby facilitating excellent service delivery. For instance, mySQM™ consolidates both internal sources like ACD and QA, as well as external inputs from web interactions, emails, IVR, and phone surveys, to support effective agent dashboard reporting, accountability, and recognition efforts. This comprehensive approach not only enhances agent performance but also significantly contributes to overall customer satisfaction.

Enhance your agent workflow and elevate both agent and customer experiences by offering a streamlined customer 360° view. Accelerate issue resolution and minimize hold times with our AI-driven agent assistance. Reduce redundancy through contact center automation and intelligent actions. Facilitate troubleshooting and screen sharing with our Smart consult collaboration feature. Gain insights into customer emotions in real-time using Customer sentiment analysis. Optimize response times and eliminate the need for multiple screens with a single, cohesive tool. Keep track of service levels and evaluate performance through easily accessible KPI, training, and feedback metrics. Foster pattern recognition, training advancements, productivity enhancements, and informed decision-making by integrating various data sources seamlessly. Additionally, utilize built-in quality assurance dashboards aimed at enhancing the effectiveness of agents, teams, and overall organizational performance. This comprehensive approach ensures that both agents and customers benefit from a more efficient and effective service experience.

We specialize in compliance and security infrastructure solutions. Currently, Identitypass offers verification services to a diverse range of companies throughout Africa. With an array of service options, we effectively support hundreds of brands in sectors such as Fintech, Insurance, Mobility, E-commerce, HR management, and Crypto, among others. Our primary focus is to protect brands from the threat of ID theft while enhancing their customer onboarding processes for sign-up and verification. Each day, Identitypass handles thousands of verification requests for businesses located in Nigeria, Kenya, Ghana, and South Africa. As we aim to expand our reach to more countries across Africa, our dedicated team is committed to continually innovating to make digital verifications not only seamless and secure but also readily accessible to all. This commitment to innovation positions us as a leader in the compliance and security landscape.

ACTS is a church management software that is both free and open source, allowing any church to easily download and utilize its features. It offers capabilities such as managing membership details, check-in processes, room reservations, accounting, and donation tracking. The software accommodates multiple users and provides network access along with integrated web-based modules, which allow churches to offer online services for members to access their personal information and book rooms. These web modules can operate on both Windows and Linux servers, making them versatile for different church environments. As of January 21, 2022, ACTS has been downloaded 13,004 times and has garnered interest from various countries, including the United States, Ghana, South Africa, India, and many others. We are grateful for the collective support and the grace of God that has contributed to this initiative. The open-source nature of ACTS empowers churches to customize the software to better fit their unique needs and to enhance its functionalities. Churches can continuously adapt ACTS to serve their communities more effectively.

RapportCMS serves as our key differentiator in the market, setting us apart from our rivals. We concentrate on the synergy between telephony, interaction management, and the personnel who manage the calls. This strategy allows us to develop ‘human technology’ that is crafted by contact center professionals for their peers. We understand that outstanding call center technology must effectively tackle not only the initial greeting from the agent but also the processes that follow that moment, as well as the call routing to the agent's desktop. As a prominent contact center in the AUNZ region, we dedicated over a decade to building, refining, and enhancing our technology prior to its launch as a SAAS offering. Unlike many competitors who predominantly focus on telephony solutions, we acknowledge that the interactions that occur after the agent's greeting are just as crucial as those that take place beforehand. This comprehensive perspective ensures that our solutions are not only advanced but also highly relevant to the evolving needs of the industry.

AAAFx, also known as Triple A FX, is a licensed broker that provides a trading platform for forex and CFDs. Established in 2007, the company operates under regulation in both Europe and South Africa. With its main office located in Athens, Greece, AAAFx has expanded its services to cater to clients in 176 countries worldwide, making it a significant player in the trading industry.

FuseForward provides critical service providers, including energy, education and healthcare providers,  a clear path to an intelligent digital future, with expertise across cloud, intelligent systems, advanced analytics, cybersecurity, and much more. Unlike system integrators that approach projects from scratch each time or technology vendors that provide only a small part of a solution, FuseForward uses its proprietary technology, products, and automation to accelerate the delivery of complex IT solutions. The result is a smart, secure digital solution delivered quickly, positively impacting organizational performance.

IRRICAD stands as the premier provider of irrigation design software, crafted by irrigation specialists at Lincoln Agritech. This software is integral for planning various types of pressurized irrigation systems from initial conception to final execution, making it an indispensable tool for designers. It enables swift analysis of intricate hydraulic systems, which in turn accelerates the process of design modifications. The software features fully adaptable databases sourced from leading irrigation suppliers, enhancing its versatility. Since its inception in 1988, IRRICAD has expanded its reach worldwide, currently available in over 90 countries spanning multiple continents such as Australasia, North and South America, Europe, the Middle East, Africa, China, and Asia. This established software not only optimizes irrigation design and documentation workflows but also provides more design options in a shorter timeframe. Additionally, users have the capability to generate a comprehensive bill of materials for an entire project or focus on specific components tailored to their needs. Consequently, IRRICAD continues to elevate the standards of irrigation design efficiency.

Tourmatic Tour Operator Software and CRM, Cloud based, Africas Favourite Safari Software - simplifies the process of bookings, Ai Support for Itinerary authoring in multi-language, invoicing, and quotations for inbound, outbound, DMC, MICE. Manage your business holistically. Integrates to WETU, NIGHTS BRIDGE, ReqRequest. Experience high-quality data integrity and rich information. Cloud and Mobile Access allow you to work wherever you are. Key processes are automated. Streamline your operations. Use KANBAN board for task collaboration. Unvelievable Options at just One Unbeatable Price The Tourmatics fully integrated CRM manages your Contacts and Requests/Leads, sales pipeline and more. The FREE Integrated Business Intelligence Systems and Data Analytics Systems – FinFlash, Happy Pax, and Silk Road - reveal the story behind the numbers. There is no need to integrate to any expensive third party system. Saving you running costs!! Clients can be serviced Worldwide in many regions, including South Africa, East Africa – Nairobi Kenya, Mombasa, Rwanda, Tanzania, Zanzibar Costa Rica.

Presenting Blackcatcard: a reliable financial service in Europe established in 2019. This service, authorized as an EMI (C55146) by Papaya Ltd., offers both virtual and physical cards compatible with Mastercard, which can be utilized at ATMs and various payment terminals. Individuals can create an account for free and enjoy the benefits of a virtual card along with maintenance services. Users have access to online banking, can manage their accounts through an app, and benefit from integrated financial services. Catering to both individuals and businesses, Blackcatcard provides features like cashback, bonuses, cryptocurrency options, and additional cards. Although primarily focused on the EEA, its services are available globally in regions such as the United States, South Korea, China, South Africa, and beyond, making it a versatile choice for diverse financial needs. With Blackcatcard, users can experience convenience and flexibility in managing their finances no matter where they are located.

Telkosh is a leading Cloud Communications Platform provider that offers personalized and customizable Bulk SMS Solutions to enhance corporate interaction. Our solutions are designed to send SMS automatically using your program or app. As a bulk aggregator we deliver our communication product based on mVAS, infusing ConversationalAI across a wide range of industries, including real estate and logistics, banks & Financial Services, retail & E-commerce entities, Travel aggregators, etc. Telkosh has its headquarters in Dubai, UAE, with a presence in Saudi Arabia and other countries in the Middle East, South Asia, and Africa.

Enhance the experience of your customers while maximizing your company’s efficiency and resource utilization by utilizing the most extensive all-in-one contact center solution available. You can seamlessly handle every form of communication with your clients—whether it’s through phone calls, emails, WhatsApp, Messenger, web chats, SMS, online forms, or app stores—on a singular platform. Each contact is assigned a unique record, allowing you to manage interactions effortlessly. Thanks to the cloud-based environment, you can operate from any device with browser capabilities. The user-friendly interface combined with outstanding sound quality ensures a smooth communication experience. Increase your call efficiency with multimodal automatic dialing, allowing you to choose the dialing method that best fits your campaigns, whether that’s progressive, predictive, or preview mode. Additionally, streamline your inbound call management with intelligent routing options for interactions, voicemails, and outbound channel integration right from the same desktop. This holistic approach not only boosts productivity but also significantly improves overall customer satisfaction.

Apimo™ provides a robust suite of real estate software tailored for the industry, featuring SEO-optimized and mobile-friendly websites, along with a marketplace for real estate marketing services. With a user base of thousands interacting daily within the sector, apimo™ delivers a fully web-based CRM solution. The platform is designed to be intuitive, boasting a comprehensive user interface that supports over 25 languages. Your future website, built using HTML5 and CSS3, powered by the apimo™ engine, will not only comply with the latest web standards but also meet your marketing and communication needs effectively. Apiwork™ specializes in developing web solutions for real estate, including CRM tools and website templates that leverage Web 2.0 technology. Our primary clientele spans the real estate industry across Europe, Asia, North Africa, South America, and the Middle East. We provide daily insights and strategies to help our clients enhance and optimize their operations while keeping costs in check, ensuring they remain competitive in a fast-paced market. Moreover, our commitment to innovation enables us to continuously upgrade our offerings, adapting to the evolving needs of our users.

AI-Powered Cloud Contact Center Solution. It powers innovative, personality-based routing. It also manages multichannel customer interactions in one conversation. Vocalcom is the world of digital engagement and artificial Intelligence (AI), where live agents are seamlessly integrated into the customer interaction flow. All customer interactions can be managed in one conversation. The new generation of cloud contact centre platform that integrates with existing systems and supports ALL channels. Vocalcom's intuitive user interface increases productivity and allows companies to weave all of their customer interactions across all channels into continuous conversation threads. This allows them to reduce customer effort while strengthening customer relationships with each interaction. Amazingly simple, adaptable, and powered by AI Keep the conversation going. All customer interactions, including chat, email, text message, phone, and social media, are available in one place.

Remote teams can use the cloud phone system. JustCall provides a phone system that works from any device, anytime, anywhere for sales and support teams. It takes only seconds to obtain phone numbers in 70 different countries and make or receive calls. In minutes, you can set up your own cloud phone system. JustCall is the fastest and easiest way to manage your phone service. Learn how JustCall is used by companies to handle phone calls. Increase sales and conversions by enhancing agents' capabilities. Get rid of the hassles associated with manual dialing and data logging. You can increase sales call volume and productivity by up to 300% You can deliver a seamless customer experience with IVR and Smart Call Routing, as well as Live Call Monitoring. With SMS Bots and a variety of features, you can offer your clients responsive, 24-hour support. Automated integrations can be used across many business tools and applications. CRM, Helpdesk, and other software automation tools can be used to create smooth workflows for support and sales teams.

InfrasoftTech stands out as a premier provider of digital solutions tailored for the banking and financial services industry. With a robust global footprint and an extensive partner network, we are currently supporting over 450 enterprises in more than 50 countries, with our operations spanning the UK, South East Asia, Africa, the Middle East, and North America. Our mission is to revolutionize businesses by equipping them with a diverse array of cutting-edge digital solutions and innovative technologies, including Artificial Intelligence, Robotic Process Automation, and Big Data analytics. In an industry that is constantly evolving, we offer a comprehensive suite of services, such as Mobile Payments, Digital Payments, Omnichannel Banking, and Compliance Solutions, effectively addressing the increasing demands of banks, intermediaries, insurance companies, and non-banking financial companies. Our commitment to innovation ensures that our clients remain competitive in the dynamic FinTech landscape.

Talabat is a digital platform for food and grocery delivery that serves the regions of the Middle East and North Africa. Initially launched in Kuwait, it has broadened its reach to several countries, including the United Arab Emirates, Saudi Arabia, Bahrain, Oman, Qatar, Jordan, and Egypt. Users can access a diverse selection of local restaurants, cafes, and grocery stores through its app and website, making it easy to order meals and groceries alike. Moreover, the platform enhances customer experience by enabling real-time order tracking and extending its delivery services to include items like pharmaceuticals and flowers. As part of the global Delivery Hero network, Talabat stands among the foremost online food delivery enterprises on a global scale. With its commitment to convenience and variety, Talabat continues to grow in popularity across the region.

Five9 has been focused 100% on cloud contact centre software for over a decade. Five9 is the leader in execution in the Gartner Contact Center as the Service Magic Quadrant Leaders Quadrant. This has made it the preferred solution for enterprise contact centers who need a reliable, secure, and scalable solution.

Together School streamlines the process of managing student transportation both to and from school, as well as for school-related excursions. Our innovative solution fosters effective communication among parents, drivers, monitors, and students through the Together School App. The Together School Transportation Module offers schools a comprehensive view of all buses and their passengers. With tailored user perspectives, the Together School Solution enhances safety for students, boosts operational efficiency, and strengthens community engagement with the school. The Together School Solution simplifies the following aspects: - A unified dashboard providing a complete overview of transportation - An App facilitating communication and information sharing for staff, parents, and students - Strategies for incident prevention - Smart route scheduling - Enhanced optimization of routes and timetables Additionally, we provide support for buses used in school trips and after-school activities. Currently, Together School is operational in Germany, the UK, Belgium, Kenya, South Africa, and the UAE, continually expanding its reach to better serve educational communities globally.

Genesys Cloud EX stands out as a cutting-edge platform aimed at enhancing employee experiences within contact centers and organizations that prioritize customer interaction. By incorporating robust workforce engagement management (WEM) capabilities, it simplifies essential functions like scheduling, performance monitoring, and skill enhancement. Utilizing AI-powered insights, Genesys Cloud EX allows supervisors to pinpoint improvement opportunities while offering tailored coaching and growth experiences for employees. The platform fosters a culture of teamwork, openness, and support through its user-friendly dashboards and integrated communication features. Thanks to its cloud-based design, Genesys Cloud EX not only boosts organizational productivity and employee morale but also ensures the delivery of outstanding customer service, making it a crucial tool for modern businesses. Ultimately, the platform's focus on continuous development and engagement sets a new standard for employee and customer satisfaction.

Songhai Exchange (SHE) operates as a cross-border payment system that streamlines various payment methods—such as bank transfers, cash pickups, mobile money transactions, and bill payments—across and within Africa through a unified interface. By enabling the transfer of funds from around the world into Africa and facilitating transactions between African nations, SHE plays a crucial role in enhancing financial connectivity. The network includes banks, payment service providers, money service businesses, and various partners located in Africa, Europe, the Middle East, and the United States. As the premier and most cost-effective payment switch focused on Africa, SHE minimizes the expenses associated with remittances by eliminating the need for payment aggregators, thereby connecting organizations directly to banks. Additionally, SHE provides payment service providers within its network with valuable access to international money transfer operators and financial institutions, easing their operational capabilities. The platform is a collaborative initiative between FinCode and CSL Capital Limited, representing a significant step towards improving payment solutions in the region. This innovative approach aims to foster economic growth by enhancing the efficiency and reliability of financial transactions in Africa.

LightCDN serves as an efficient content delivery network aimed at boosting website speed and improving the overall user experience by optimizing content distribution. With a robust infrastructure, LightCDN boasts an impressive edge network capacity exceeding 30 Tbps, facilitating swift content transfer across five continents, prominently including vital areas such as the Middle East, Southeast Asia, Africa, and South America. The platform enhances availability and performance through its dedicated server nodes equipped with Xeon Gold processors and SSD storage, contributing to superior delivery outcomes. Additionally, LightCDN offers a wide range of security features, such as URL signing, geographic restrictions, web application firewalls, and DDoS protection right at the network's edge, ensuring stable website operations without incurring further costs. Notably, LightCDN has a strong focus on establishing unique nodes in developing regions and collaborates with numerous ISPs globally, enabling it to achieve an average global latency of just 30 milliseconds for content delivery, which is particularly advantageous for users seeking fast and reliable access. Through these strategic initiatives, LightCDN continues to reshape the landscape of content delivery.

Genesys Cloud CX is a versatile, cloud-based solution for contact centers that aims to provide outstanding customer experiences through multiple communication channels. With a focus on scalability and adaptability, it merges voice, chat, email, social media, and messaging into a single, streamlined interface. The platform utilizes sophisticated AI and analytics technologies to offer immediate insights, automate routine processes, and tailor interactions, thereby enhancing customer engagement efficiency. Additionally, its strong workforce management features enable businesses to fine-tune staffing and performance while upholding high service quality. Ideal for organizations of various sizes, Genesys Cloud CX facilitates smooth implementation and flexibility, proving to be an excellent choice for those seeking to improve their customer service capabilities. Furthermore, it ensures that businesses can respond to evolving customer needs and technological advancements seamlessly.

UJET is a cloud-native and mobile-focused customer service platform that helps organizations make support an integral part their business by engaging customers across all channels and endpoints. We transform customer interactions by integrating channels and integrated communications, modernizing customer experience. Our tools provide multichannel support for voice, text, web, and mobile apps. Customer support should be seamless for customers. It must empower agents with the best tools and enable brands to provide the best customer support experience. Google Nest, Instacart and Postmates are among the companies that trust UJET to power customer support programs. This allows for reliability, security, and scaling across the globe.

As competition among shipping agencies in the MENA region intensifies, the demand for efficient shipping management software has significantly risen. To address this need, IST Software Solutions has developed Ship-Link, a cloud-based Shipping & Logistics Management system that offers a range of customizable features tailored to the requirements of small to mid-sized shipping companies throughout the Middle East, the Gulf region, and North Africa. IST's user-friendly and holistic shipping agency software is designed with simplicity in mind, enabling users to navigate it with ease. This innovative system eliminates the need for traditional IT infrastructure installation; users can simply request their system, log in, and begin operations right away. With its focus on accessibility and adaptability, it serves as an ideal solution for small to mid-sized shipping agency providers across MENA, ensuring they remain competitive in a rapidly evolving industry. Additionally, the flexibility of the platform allows agencies to adjust features according to their specific operational needs.

Educoursera, a training and consulting firm, has its headquarters in Richmond, USA. Apart from catering to the specific needs of students, professionals and corporates across multiple locations (Australia, Saudi Arabian, Kuwait, Qatar and UAE), Educoursera also caters to the Eastern Europe and South Africa. Educoursera is committed to building and nurturing future entrepreneurs through its Franchise verticals. It has awarded over 30 franchises around the world. This ensures that quality education and related services are available to everyone around the globe. This aligns with our global strategy to bridge the gap between academia and industry globally.

Mistral Saba is an advanced model boasting 24 billion parameters, developed using carefully selected datasets from the Middle East and South Asia. It outperforms larger models—those more than five times its size—in delivering precise and pertinent responses, all while being notably faster and more cost-effective. Additionally, it serves as an excellent foundation for creating highly specialized regional adaptations. This model can be accessed via an API and is also capable of being deployed locally to meet customers' security requirements. Similar to the recently introduced Mistral Small 3, it is lightweight enough to operate on single-GPU systems, achieving response rates exceeding 150 tokens per second. Reflecting the deep cultural connections between the Middle East and South Asia, Mistral Saba is designed to support Arabic alongside numerous Indian languages, with a particular proficiency in South Indian languages like Tamil. This diverse linguistic capability significantly boosts its adaptability for multinational applications in these closely linked regions. Furthermore, the model’s design facilitates an easier integration into various platforms, enhancing its usability across different industries.

iOSoft eSacco is a Sacco management system that has been adopted by many welfare groups, farmers groups, and employees across East Africa. The Sacco management system will help you and your Sacco get on the right track to digitalization. Our Sacco management system will help you to increase efficiency, reduce costs, and launch new products and services for your members digitally. Many micro-financial institutions in the East African region use our cloud banking platform. iOSoft eSacco has many exciting features that make it the best Sacco management tool in Kenya and East Africa. It can be used to manage all activities in a microfinance institution, Sacco Organization, or members contribution group. It will give your Sacco, your microfinance institution, or your digital lending business all the digital tools they need to run a profitable digitally aware enterprise.

In 2004, we launched Swordfish, a specialized software system designed for debt collection, aiming to enhance efficiency and profitability within the recovery sector at a reasonable cost. By merging the expertise of legal professionals and debt collection specialists with IT knowledge, we crafted an intuitive and accessible application that has become a preferred choice among industry players. Our commitment to leveraging technology to address our clients' challenges drives us to continually update Swordfish, incorporating increasing levels of automation and flexibility. Swordfish has gained recognition as a premier solution worldwide, celebrated for its sophisticated features, seamless integrations, adherence to legal standards, and scalability, positioning it as the preferred partner for debt collection firms not only in South Africa but also in nations like Lesotho, Namibia, Kenya, and Botswana. As we move forward, we aim to further enhance our offerings to meet the evolving needs of our clients in the ever-changing landscape of debt collection.

Prodigal is a pioneer of Consumer Finance Intelligence, a new category of AI software that derives actionable insights by analyzing agents' conversations with customers and patients. Collection agencies, lenders, and healthcare providers rely on Prodigal to boost profits, customer experience, and compliance by optimizing operations and quality assurance. Nearly one in five U.S. borrowers have engaged with Prodigal over more than 200 million interactions. Headquartered in Mountain View, California, Prodigal’s global team is on a mission to build the intelligence layer that powers Consumer Finance. With the backing of domain experts, technology leaders, and top investors, including Accel, Menlo Ventures, and Y-Combinator, Prodigal is poised to become the next iconic vertical SaaS company. Enhance omnichannel collections with ProAgent, an AI-powered language agent designed specifically for consumer finance, ensuring consistent, compliant, and high-quality interactions around the clock.

About NobelBiz: In the CCaaS industry for over 20 years, NobelBiz stands out by enhancing productivity in global contact centers. We offer a unique telecom carrier, specifically developed for call center traffic, combined with advanced omnichannel cloud contact center software, all backed by superior customer support. About NobelBiz OMNI+: NobelBiz OMNI+ is the ultimate CCaaS solution, rich with diverse features and integrations, designed to proficiently manage contact center operations. This all-in-one software solution provides extensive channel integrations and CRM compatibility, tailored for effective remote work. It's a comprehensive, easy-to-use software for any omnichannel contact center. About NobelBiz Voice Carrier Network: As a top VoIP provider, NobelBiz Voice Carrier Network is custom-designed for global contact centers. It ensures exceptional voice quality and reliable service through a wide-reaching network. Suited for both inbound and outbound needs, our network includes advanced cloud-based routing, toll-free number provisioning, and a suite of administrative tools, ensuring high-performance contact center communications.

Enable Contact Center Managers, Quality Managers, and Customer Service Agents to enhance customer experiences through a unified platform featuring adaptable scorecards that evolve alongside your organization’s needs. This empowers you to strategically allocate your quality management efforts. Foster agent development with dashboards that offer real-time feedback, while also providing targeted training and coaching via a comprehensive LMS to bridge any knowledge gaps. Benefit from the extensive expertise of our team, dedicated to delivering cutting-edge quality management solutions. We recognize the challenges you face and create tailored solutions that cater to the ever-changing customer service landscape. Scorebuddy drives significant, measurable improvements in contact centers across the globe. Additionally, Scorebuddy requires the contact details you share to reach out regarding our offerings and services. Through our collaborative approach, we aim to transform customer interactions and bolster agent performance effectively.

LINK is a Web3 cross border payment infrastructure that offers real-time settlements, traditional crossing-border rails and local payouts. We have created a custodial Treasury B2B dashboard to allow internet businesses to track, manage and distribute funds. Our white-label API solution is currently being shipped to Nigeria and Africa. We partner with Nigerian banks to offer instant payouts and reduce settlement risks. Any internet business can partner with us to connect to a staggering amount of crypto users and a large population of 1.2B+ Africans. We also have ongoing partnerships with various fintech platforms (both existing and emerging) that allow us to access local markets in Africa as well as their currencies.

Commerce in French-speaking Africa often operates in a disjointed and casual manner. Taking Morocco as an illustration, the country hosts approximately 200,000 convenience stores that generate over $10 billion in sales annually. Chari aims to support these business owners by providing them with a consistent supply of consumer goods and access to financial services. Through its user-friendly app, local shops can effortlessly purchase products at competitive prices, all while enjoying complimentary delivery within a 24-hour timeframe. This innovative approach not only simplifies the purchasing process but also empowers shopkeepers to thrive in a challenging market.