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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Cadalys Concierge™ represents a sophisticated and refined next-generation Help Center that smoothly integrates with Salesforce, delivering exceptional automation for self-service solutions, ticketing, and knowledge management. This platform merges a custom-tailored, predictive search experience with help desk features, ensuring that employees, customers, and partners receive the assistance they require promptly. The incorporation of Machine Learning and AI-driven search capabilities enables quicker access to more relevant information by adapting to each customer's optimal search results for various queries. Its robust search functionality takes into account factors such as Knowledge Article popularity, user ratings, and the most recent publication date when ranking results. Each user's experience is personalized and finely adjusted to meet their specific needs. Additionally, feedback on articles is handled within a Service Level Agreement (SLA) framework to guarantee timely revisions. Concierge also oversees the review cycles of articles and automatically highlights content that requires attention. It offers suggested actions for quick resolutions, which can be customized based on the type or category of the article, or tailored for specific entries, ensuring that users always have access to the most relevant and up-to-date information. Overall, Cadalys Concierge™ elevates the support experience by combining cutting-edge technology with user-centric design.

Description

Capture references from various online sources, such as Google Scholar and PubMed, effortlessly. Whenever you find an intriguing article, the platform allows you to save the web link, comprehensive citation information, and the PDF when it is accessible. You can view your notes and comments from co-authors without needing to exit your document. After creating a note, a simple search will help you locate it quickly. Your notes will be available wherever you access the article or PDF online. Additionally, the system's algorithm recommends articles to help you stay updated with significant research. While drafting your paper, you can also look for related articles seamlessly. Access your references and explore multiple databases directly from Microsoft Word and Google Docs. The tool automatically formats your bibliography in any of over 7,000 citation styles. With smart citation suggestions, you can be confident that you won’t overlook essential articles. You can read, annotate, and store articles using any device, whether it’s a computer, smartphone, or tablet, supporting both Android and iOS. All your references, notes, and suggested readings will be synchronized across your devices, ensuring you have everything you need at your fingertips. This approach enhances your research efficiency and keeps you organized throughout your writing process.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Docs No 
Microsoft Word No 
Salesforce Yes 

Integrations

Google Docs Yes 
Microsoft Word Yes 
Salesforce No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$9.95 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Cadalys

Founded

2008

Country

United States

Website

www.cadalys.com/concierge

Vendor Details

Company Name

Sciwheel

Country

United Kingdom

Website

sciwheel.com

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

Product Features

Reference Management

Annotations / Notes No 
Bibliography Generation No 
Citation Generation No 
Document / Reference Import No 
Essay Checker No 
Personal Source Library No 
Plagiarism Check No 
Resource Database No 
Synchronization No 

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