Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
As the APAC leading network with 3,000+ global PoPs, 200+Tbps CDN capacity, and more than 20 years of technology accumulation, CDNetworks offers fully integrated cloud and edge computing solutions to build Edge as a service with unparalleled speed, rigorous security, and reliability. Our diverse products and services include web performance, media delivery, enterprise applications, cloud security, and colocation services — all designed to deliver the fastest and most secure digital experiences to end users.
-Abundant PoP Resources
Serves a global customer base with 200,000+ deployed servers, 3,000+ CDN PoPs, 1000 PB of storage, and 200+ global ISP partners.
-Fast & Reliable Content Delivery
Collects real-time network data to determine the optimal route between customer origins and CDN PoPs. Both static and dynamic content is distributed to end users in an efficient and reliable manner.
-Intelligent Scheduling
Selects the optimal path by routing requests to the closest available DNS name server to ensure prompt and reliable content delivery.
Description
Empower your sales and support teams to operate from any location while assisting customers through voice or chat, eliminating the necessity for traditional infrastructures like servers or telephones. Our contact center software operates on a flexible monthly pay-per-use model, allowing you to scale as needed. We leverage cloud services from prominent providers across Europe, the Middle East, and South Africa, and ensure additional local points of presence and numbers through partnerships in Morocco, Egypt, Pakistan, India, Kenya, Nigeria, and South Africa. Unlike other cloud solutions, this setup guarantees that your customers will not face latency issues caused by round-trip connections to servers located in the UK or the US. In the event that international fiber connections to Europe or the US are compromised, the local points of presence will maintain uninterrupted service, ensuring your customer support remains flawless. With our cloud-based solution, there is no requirement for server installations or phone purchases; all that is needed is a web browser to get started. This convenience allows for seamless transitions and flexibility in managing customer interactions.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Azure Text to Speech
No
CDNetworks Bot Shield
Yes
CDNetworks Cloud DNS
Yes
Dialogflow
No
IBM Watson
No
Microsoft Dynamics 365
No
Microsoft Teams
No
Oracle Service
No
Oracle Siebel CRM
No
Salesforce
No
Integrations
Azure Text to Speech
Yes
CDNetworks Bot Shield
No
CDNetworks Cloud DNS
No
Dialogflow
Yes
IBM Watson
Yes
Microsoft Dynamics 365
Yes
Microsoft Teams
Yes
Oracle Service
Yes
Oracle Siebel CRM
Yes
Salesforce
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
CDNetworks
Founded
2000
Country
United States
Website
www.cdnetworks.com
Vendor Details
Company Name
Expertflow
Founded
2007
Country
Switzerland
Website
www.expertflow.com/cloud-contactcenter/
Product Features
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Contact Management
Activity Management
No
Appointment Management
No
Contact Database
No
Contact History
No
Contact Import/Export
No
Customer Pipeline
No
Email Marketing
No
Group Management
No
Interaction Tracking
No
Lead Management
No
Prospecting Tools
No
Sales Pipeline Management
No
Search / Filter
No
Segmentation
No
Shared Contacts
No
Social Media Integration
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No