Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Implement ongoing monthly fees for services like broadband, email, and hosted extensions, while also overseeing any associated contractual obligations. Process call detail records (CDR) from numerous service providers and assess cost structures, applying custom price modifications to enhance your profit margins. Facilitate automated payment setups via GoCardless, monitor payment statuses, and generate reports on unpaid charges. Provide customers with the ability to view their complete historical invoices through the Customer Access portal. Offer a live overview of all their calls and spending, ensuring transparency. Additionally, a comprehensive API is available for seamless integration with various third-party products or services, enhancing operational efficiency and customer experience. This holistic approach not only streamlines financial management but also fosters stronger relationships with clients.
Description
OfficeWatch Call Reporting, a powerful telemanagement tool for enterprises, simplifies the management of the communication network and increases visibility. The dashboard features include tabs that list the most expensive, frequent dialed and highest-cost calls. This allows users to see a quick overview of all activity within their organization. Automatic notifications via email, screen popup and text to key personnel are a great way to reduce liability when an emergency call is placed. You can quickly distinguish misdials from true emergencies. Users can customize the dashboards and configuration settings to make the system work for them. The interface is intuitive and easy to use. OfficeWatch Call Reporting features a flexible reporting engine that allows users to schedule reports automatically without interrupting telecom administrators.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Avaya Aura
No
Avaya IP Office
No
Cisco 5000 Series
No
MiCloud Connect
No
MiContact Center Business
No
MiVoice Business
No
NEC UNIVERGE
No
Integrations
Avaya Aura
Yes
Avaya IP Office
Yes
Cisco 5000 Series
Yes
MiCloud Connect
Yes
MiContact Center Business
Yes
MiVoice Business
Yes
NEC UNIVERGE
Yes
Pricing Details
$26.78 per month
Free Trial
No
Free Version
No
Pricing Details
$1
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Billingbooth
Founded
2011
Country
United Kingdom
Website
www.billingbooth.com
Vendor Details
Company Name
Metropolis Technologies
Founded
1993
Country
United States
Website
www.metropolis.com
Product Features
Billing and Invoicing
Billing Portal
Yes
Contact Database
Yes
Contingency Billing
No
Customer Portal
Yes
Customizable Invoices
Yes
Dunning Management
Yes
Hourly Billing
No
Invoice History
Yes
Mobile Payments
No
Multi-Currency
No
Online Invoicing
Yes
Online Payments
No
Payment Processing
Yes
Project Billing
No
Recurring/Subscription Billing
Yes
Service Ticket Billing
No
Tax Calculator
Yes
Telecom Expense Management
Billing for Data
No
Billing for Voice
No
Call Monitoring
No
Chargeback Tracking
No
Contract Negotiation
No
Fixed Line Compatibility
No
Internal Cost Allocation
No
Mobile Line Compatibility
No
Usage Reporting
No
Product Features
Telecom Expense Management
Billing for Data
No
Billing for Voice
Yes
Call Monitoring
Yes
Chargeback Tracking
Yes
Contract Negotiation
No
Fixed Line Compatibility
Yes
Internal Cost Allocation
Yes
Mobile Line Compatibility
Yes
Usage Reporting
Yes