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Description

Avaya tackles the increasing challenge of modern communications with the Avaya Aura® Platform, an innovative real-time communications framework that leverages session-based collaboration technologies. Rather than complicating matters or necessitating a complete overhaul of existing systems, the Avaya Aura® Platform provides a streamlined and evolutionary approach that transitions from today's isolated, single-purpose, and geographically constrained communication systems. The outcome is a transformative and economical multimedia communications framework that effectively integrates both current and future investments in voice, video, real-time collaboration, and beyond. Specifically designed to meet the demands of people-centric collaboration within the contemporary engaged enterprise, the Avaya Aura® Platform employs a distinct application of the Session Initiation Protocol (SIP) to harmonize media, networks, devices, applications, and presence over a shared infrastructure. This unification not only enhances communication efficiency but also fosters greater collaboration across various platforms and devices.

Description

Aura serves as a comprehensive workspace for teams whose tasks are dispersed across multiple platforms. It integrates seamlessly with applications such as Gmail, Outlook, Microsoft 365, Google Workspace, Teams, Notion, Jira, calendars, documents, and web content, enabling users to pose questions in one chat, while Aura efficiently retrieves the necessary information from the linked sources, eliminating the need to toggle between various applications. Once the relevant context is established, Aura assists in advancing the workflow by drafting emails, creating Jira tickets, sending updates on Teams, preparing summaries, scheduling calls, setting reminders, and ensuring that the work remains connected to the original context. The fundamental principle is straightforward: identify what is significant, grasp any changes that have occurred, and utilize agents to progress the tasks from the same discussion thread. Designed for accountability and source-verified work, Aura ensures that responses remain linked to their respective sources, user permissions are confined to their connected applications, and all actions can be reviewed prior to execution. This approach not only enhances productivity but also fosters a collaborative environment where team members can trust the information and actions being shared.