Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
Enhance your workforce engagement and boost contact center efficiency without raising expenses. Aspect Workforce, previously known as Alvaria Workforce & Aspect Workforce Management, equips your organization with essential tools to optimize performance, monitor progress, enhance agent capabilities, and minimize turnover rates. Beginning with our industry-leading workforce optimization features, the WEM Suite incorporates employee-focused elements like gamification to enrich the agent experience. This powerful integration results in a comprehensive workforce engagement solution unmatched in the industry. By utilizing Aspect Workforce, your contact center can leverage technology effectively, accommodating teams whether they are on-site, remote, or working from home. Select the necessary resources from our WEM offerings to foster superior customer interactions, elevate customer satisfaction, and cultivate a more engaged workforce—all while keeping operational costs low. Investing in these solutions sets the stage for long-term success and sustainability in your contact center operations.
Description
Since its inception in 1990, MITC has been delivering market-oriented solutions that are supported by exceptional implementation, integration, project management, customization, and ongoing support services. Their cost-effective workforce management software is designed to tackle the unique challenges organizations face, thereby streamlining processes and enhancing operational efficiency. A wide array of managers and employees rely on MITC to simplify administrative tasks, manage payroll expenses, minimize overtime, mitigate compliance risks, and improve customer service. Regardless of whether your workforce consists of 10 or 10,000 team members, MITC offers adaptable and scalable solutions tailored to meet your requirements. Today’s agencies encounter numerous challenges, including increased turnover rates, escalating payroll expenses, constrained funding, unfunded mandates, evolving regulations, and the expansion of Home and Community-Based Services (HCBS) alongside managed care. Specifically developed for providers catering to individuals with intellectual and developmental disabilities (I/DD) as well as those in the behavioral health sector, Agency Workforce Management addresses all pertinent needs of these agencies while ensuring compliance and efficiency. By leveraging MITC's comprehensive solutions, agencies can effectively navigate the complexities of modern workforce management.
API Access
Has API
No
API Access
Has API
No
Integrations
Aspect Performance
No
Aspect Quality
No
Chatterbox
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Aspect, an Alvaria Brand
Founded
2021
Country
United States
Website
www.aspect.com
Vendor Details
Company Name
MITC
Website
mitcsoftware.com
Product Features
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
No
Recruiting Management
No
Scheduling
No
Skills Tracking
No
Time & Attendance
No
Variable Workforce
No
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No
Product Features
Workforce Management
Budgeting & Forecasting
No
Contractor Management
Yes
Employee Lifecycle Management
No
Labor Projection
Yes
Performance Appraisal
No
Recruiting Management
No
Scheduling
Yes
Skills Tracking
No
Time & Attendance
Yes
Variable Workforce
No