Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
AnswerWise is an incredibly straightforward AI solution designed for customer support, effectively minimizing frequent inquiries while ensuring a smooth assistance experience for users. By utilizing the AnswerWise widget on your product dashboard or support page, customers can easily submit their questions. Leveraging machine learning, AnswerWise interprets these queries and retrieves the most pertinent responses from your established knowledge base. Users can explore the recommended articles and indicate whether they've found their answer, or they may choose to ask another question if needed. Should they require further assistance, customers have the option to reach out to the support team through various channels such as email or chat. Additionally, AnswerWise seamlessly integrates with popular customer support, helpdesk, and live chat software, facilitating the synchronization of knowledge bases and the smooth transfer of support tickets. Embrace an AI-driven approach to customer support that not only enhances deflection of inquiries but also guarantees a consistent and efficient service experience for your clientele. This innovative tool empowers businesses to elevate their support strategies while keeping customer satisfaction at the forefront.
Description
eZnet CRM offers a customizable solution that enables businesses to tailor the software to meet their specific objectives. With advanced tools, eZnet CRM facilitates the management of both current and prospective customers by seamlessly integrating sales and marketing platforms. The service is backed by an exceptional support team, composed of experienced professionals who are ready to assist users. Additionally, eZnet CRM features a community forum where users can seek answers to their queries and exchange ideas for enhancing future product iterations. The control panel of eZnet CRM is designed for easy access, boasting an intuitive point-and-click interface to streamline daily operations. Users can simplify their workflows and efficiently tackle tasks, knowing that our dedicated support staff is readily available to address any questions or issues through multiple communication channels, including phone, chat, or support tickets. This comprehensive approach ensures that businesses can fully leverage the capabilities of eZnet CRM while receiving timely assistance whenever needed.
API Access
Has API
No
API Access
Has API
No
Integrations
Freshdesk
No
Salesforce Agentforce Service
No
Zendesk
No
Pricing Details
$99 per month
Free Trial
No
Free Version
No
Pricing Details
$10 per user per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Oxynus Technologies
Founded
2018
Country
India
Website
www.answerwise.io
Vendor Details
Company Name
eZnet CRM
Website
eznetcrm.com
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
No
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
No