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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

AnswerWise is an incredibly straightforward AI solution designed for customer support, effectively minimizing frequent inquiries while ensuring a smooth assistance experience for users. By utilizing the AnswerWise widget on your product dashboard or support page, customers can easily submit their questions. Leveraging machine learning, AnswerWise interprets these queries and retrieves the most pertinent responses from your established knowledge base. Users can explore the recommended articles and indicate whether they've found their answer, or they may choose to ask another question if needed. Should they require further assistance, customers have the option to reach out to the support team through various channels such as email or chat. Additionally, AnswerWise seamlessly integrates with popular customer support, helpdesk, and live chat software, facilitating the synchronization of knowledge bases and the smooth transfer of support tickets. Embrace an AI-driven approach to customer support that not only enhances deflection of inquiries but also guarantees a consistent and efficient service experience for your clientele. This innovative tool empowers businesses to elevate their support strategies while keeping customer satisfaction at the forefront.

Description

Mantium’s AI platform facilitates the sharing of knowledge and aligns objectives within organizations, ensuring that teams are unified in their pursuit of shared goals. In environments with extensive distributed teams, effective knowledge management systems (KMS) are vital for collaboration and understanding processes, meetings, events, and other essential information. By utilizing Mantium, organizations can efficiently locate knowledge within their KMS, as the AI swiftly delivers the most relevant answers to inquiries. Should Mantium lack an answer, team members can contribute updated information, allowing the AI to enhance its capabilities for future queries. This comprehensive search capability, powered by Natural Language Processing (NLP), guarantees that your team can swiftly access the information they require. Furthermore, with our seamless Slackbot integration, team members can pose questions directly within Slack, eliminating the need to navigate to a different application to obtain the answers they seek, thus streamlining their workflow even further. This integrated approach not only saves time but also fosters a culture of continuous learning and improvement within the organization.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Comprehend No 
Amazon SageMaker No 
Amazon Textract No 
Freshdesk Yes 
Salesforce Agentforce Service Yes 
Slack No 
Zendesk Yes 

Integrations

Amazon Comprehend Yes 
Amazon SageMaker Yes 
Amazon Textract Yes 
Freshdesk No 
Salesforce Agentforce Service No 
Slack Yes 
Zendesk No 

Pricing Details

$99 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Oxynus Technologies

Founded

2018

Country

India

Website

www.answerwise.io

Vendor Details

Company Name

Mantium

Website

mantiumai.com

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

Enterprise Search

AI / Machine Learning No 
Faceted Search / Filtering No 
Full Text Search No 
Fuzzy Search No 
Indexing No 
Text Analytics No 
eDiscovery No 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

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