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ease
features
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

AnswerWise is an incredibly straightforward AI solution designed for customer support, effectively minimizing frequent inquiries while ensuring a smooth assistance experience for users. By utilizing the AnswerWise widget on your product dashboard or support page, customers can easily submit their questions. Leveraging machine learning, AnswerWise interprets these queries and retrieves the most pertinent responses from your established knowledge base. Users can explore the recommended articles and indicate whether they've found their answer, or they may choose to ask another question if needed. Should they require further assistance, customers have the option to reach out to the support team through various channels such as email or chat. Additionally, AnswerWise seamlessly integrates with popular customer support, helpdesk, and live chat software, facilitating the synchronization of knowledge bases and the smooth transfer of support tickets. Embrace an AI-driven approach to customer support that not only enhances deflection of inquiries but also guarantees a consistent and efficient service experience for your clientele. This innovative tool empowers businesses to elevate their support strategies while keeping customer satisfaction at the forefront.

Description

Ensure your workforce has round-the-clock access to a user-friendly intelligent agent that provides prompt answers to common workplace inquiries. Employees can quickly and effortlessly utilize the assistant through familiar tools, streamlining access to information on topics like benefits, contact details, and healthcare. By automatically addressing frequent employee requests, you can enhance helpdesk efficiency and strategically reallocate HR team members to prioritize employee engagement. Additionally, monitor engagement metrics to gain a clearer understanding of how employee needs evolve over time. AskHR operates entirely in the cloud, ensuring availability every hour of every day throughout the year, with no installation or upgrades required on your part—we handle all of that for you. Our software is hosted on servers that are end-to-end encrypted, ensuring compliance with ISO 27001 security standards. As the AI continuously learns from user interactions, it becomes increasingly adept at meeting your employees' needs. Consequently, this innovation not only helps conserve time and resources but also significantly reduces the support burden on your team, allowing support personnel to focus on more critical tasks. Ultimately, this leads to a more efficient workplace and improved employee satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Freshdesk Yes 
Salesforce Agentforce Service Yes 
Zendesk Yes 

Integrations

Freshdesk No 
Salesforce Agentforce Service No 
Zendesk No 

Pricing Details

$99 per month
Free Trial No 
Free Version No 

Pricing Details

$1.25 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Oxynus Technologies

Founded

2018

Country

India

Website

www.answerwise.io

Vendor Details

Company Name

AskHR

Country

United States

Website

www.askhr.com

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

Human Resources

360 Degree Feedback Yes 
Applicant Tracking No 
Attendance Management No 
Benefits Management No 
Career Development Planning No 
Compensation Management No 
Compliance Management No 
Employee Database Yes 
Employee Lifecycle Management No 
Onboarding Yes 
Payroll Management No 
Performance Management No 
Recruiting Management No 
Self Service Portal Yes 
Succession Planning No 
Time & Attendance Management No 
Time Off Management Yes 
Timesheets No 
Training Management No 

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