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Description

ActiveRoute is a comprehensive cloud-based platform tailored for small to medium-sized non-emergency medical transportation (NEMT) providers, offering both dispatch and billing solutions. It streamlines several key functions including trip assignments, driver scheduling, route optimization, broker invoicing, payroll processing, and compliance documentation management, all within a single integrated system. Among its features are an intuitive drag-and-drop scheduling calendar, real-time GPS tracking for drivers, routing via Google Maps, simple one-click invoicing for brokers such as Modivcare and MTM, automated payroll handling for both W2 and 1099 drivers, and a secure AES-256 encrypted document vault that includes 30-day expiry notifications. Additionally, it features a payment form powered by Stripe that can be easily integrated into your website. The platform ensures compliance with HIPAA regulations and operates entirely in the cloud, providing a robust and efficient solution for NEMT providers. With ActiveRoute, companies can enhance their operational efficiency and improve service delivery.

Description

NEMT Cloud Dispatch is a cloud-based transportation management system for Non-Emergency Medical Transportation providers, paratransit operators, and school transportation services. The platform consolidates scheduling, dispatch, routing, driver applications, billing, and reporting into a single system with transparent per-vehicle pricing — $49.99/month for solo operators, $149.99/month for fleets up to 5 vehicles, and $39.99 per additional vehicle. Technical Architecture • Cloud-hosted SaaS — no on-premise servers, no local installation requirements • Native iOS and Android driver applications with offline-capable data sync • Direct API integrations with NEMT brokers (Modivcare, MTM, Kaiser Permanente, VectorCare, Access2Care, Alivi, HBSS Connect Corp) — trip data flows in via EDI and status updates push back in real time • HIPAA-compliant data handling with encryption in transit and at rest, role-based access controls, comprehensive audit logging • Integrated VoIP and SMS gateways Core Modules • Scheduling & Route Optimization — Vehicle Routing Problem (VRP) solver with time-window and capacity constraints. Multi-load routing groups compatible trips on the same vehicle. • Dispatch Platform — Real-time dispatch console with exception queue management, one-click driver reassignment, automated broker trip import, and two-way driver communication logged to trip records. • Driver Mobile App — Native iOS and Android applications. • Billing & Claims — Automated 837P EDI file generation for Medicaid, CMS-1500 form support for Medicare Advantage and commercial payers, • Facility Portal — Multi-tenant secure portal for hospitals, care facilities, school districts, and transit agencies.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

Android No 
Apple iOS No 
Google Maps No 
MTM Carousel No 
Practice Mate No 
QuickBooks Enterprise No 
Twilio No 

Integrations

Android Yes 
Apple iOS Yes 
Google Maps Yes 
MTM Carousel Yes 
Practice Mate Yes 
QuickBooks Enterprise Yes 
Twilio Yes 

Pricing Details

Contact for Pricing
Free Trial No 
Free Version No 

Pricing Details

$49.99
• Solo Operator — $49.99/month (1 vehicle)
• Small Fleet — $149.99/month (up to 5 vehicles)
• Growth — $149.99/month + $39.99 per additional vehicle beyond 5
• Custom software customization — $95/hour
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

ActiveRoute

Founded

2026

Country

United States

Website

activeroute.io

Vendor Details

Company Name

NEMT Cloud Dispatch

Founded

2009

Country

United States

Website

nemtclouddispatch.com

Product Features

NEMT

Automated Scheduling No 
Billing and Invoicing No 
Client Notifications No 
Computer Aided Dispatch No 
Customer Database No 
Fuel Management No 
Import / Export Data No 
In-Vehicle Hardware No 
Mileage Tracking No 
Online Booking No 
Order Management No 
Reporting No 
Routing No 
Scheduling No 
Vehicle Tracking No 

Product Features

EMS

Availability Indicator Yes 
Billable Items Tracking Yes 
Daily Unit Loading Analysis Yes 
Dispatch Monitoring Yes 
EMS Service Roles Time Clock Yes 
Electronic Signature Yes 
Equipment Tracking Yes 
Fleet Management Yes 
NEMSIS Compliance Yes 
Patient Database Yes 
Point-of-Service Data Yes 
Refusal Statements Yes 
Shift Management Yes 
Supply Management Yes 

NEMT

Automated Scheduling Yes 
Billing and Invoicing Yes 
Client Notifications Yes 
Computer Aided Dispatch Yes 
Customer Database Yes 
Fuel Management Yes 
Import / Export Data Yes 
In-Vehicle Hardware Yes 
Mileage Tracking Yes 
Online Booking Yes 
Order Management Yes 
Reporting Yes 
Routing Yes 
Scheduling Yes 
Vehicle Tracking Yes 

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