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Description
ActiveRoute is a comprehensive cloud-based platform tailored for small to medium-sized non-emergency medical transportation (NEMT) providers, offering both dispatch and billing solutions. It streamlines several key functions including trip assignments, driver scheduling, route optimization, broker invoicing, payroll processing, and compliance documentation management, all within a single integrated system. Among its features are an intuitive drag-and-drop scheduling calendar, real-time GPS tracking for drivers, routing via Google Maps, simple one-click invoicing for brokers such as Modivcare and MTM, automated payroll handling for both W2 and 1099 drivers, and a secure AES-256 encrypted document vault that includes 30-day expiry notifications. Additionally, it features a payment form powered by Stripe that can be easily integrated into your website. The platform ensures compliance with HIPAA regulations and operates entirely in the cloud, providing a robust and efficient solution for NEMT providers. With ActiveRoute, companies can enhance their operational efficiency and improve service delivery.
Description
NEMT Cloud Dispatch is a cloud-based transportation management system for Non-Emergency Medical Transportation providers, paratransit operators, and school transportation services. The platform consolidates scheduling, dispatch, routing, driver applications, billing, and reporting into a single system with transparent per-vehicle pricing — $49.99/month for solo operators, $149.99/month for fleets up to 5 vehicles, and $39.99 per additional vehicle.
Technical Architecture
• Cloud-hosted SaaS — no on-premise servers, no local installation requirements
• Native iOS and Android driver applications with offline-capable data sync
• Direct API integrations with NEMT brokers (Modivcare, MTM, Kaiser Permanente, VectorCare, Access2Care, Alivi, HBSS Connect Corp) — trip data flows in via EDI and status updates push back in real time
• HIPAA-compliant data handling with encryption in transit and at rest, role-based access controls, comprehensive audit logging
• Integrated VoIP and SMS gateways
Core Modules
• Scheduling & Route Optimization — Vehicle Routing Problem (VRP) solver with time-window and capacity constraints. Multi-load routing groups compatible trips on the same vehicle.
• Dispatch Platform — Real-time dispatch console with exception queue management, one-click driver reassignment, automated broker trip import, and two-way driver communication logged to trip records.
• Driver Mobile App — Native iOS and Android applications.
• Billing & Claims — Automated 837P EDI file generation for Medicaid, CMS-1500 form support for Medicare Advantage and commercial payers,
• Facility Portal — Multi-tenant secure portal for hospitals, care facilities, school districts, and transit agencies.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Android
No
Apple iOS
No
Google Maps
No
MTM Carousel
No
Practice Mate
No
QuickBooks Enterprise
No
Twilio
No
Integrations
Android
Yes
Apple iOS
Yes
Google Maps
Yes
MTM Carousel
Yes
Practice Mate
Yes
QuickBooks Enterprise
Yes
Twilio
Yes
Pricing Details
Contact for Pricing
Free Trial
No
Free Version
No
Pricing Details
$49.99
• Solo Operator — $49.99/month (1 vehicle)
• Small Fleet — $149.99/month (up to 5 vehicles)
• Growth — $149.99/month + $39.99 per additional vehicle beyond 5
• Custom software customization — $95/hour
• Small Fleet — $149.99/month (up to 5 vehicles)
• Growth — $149.99/month + $39.99 per additional vehicle beyond 5
• Custom software customization — $95/hour
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
ActiveRoute
Founded
2026
Country
United States
Website
activeroute.io
Vendor Details
Company Name
NEMT Cloud Dispatch
Founded
2009
Country
United States
Website
nemtclouddispatch.com
Product Features
NEMT
Automated Scheduling
No
Billing and Invoicing
No
Client Notifications
No
Computer Aided Dispatch
No
Customer Database
No
Fuel Management
No
Import / Export Data
No
In-Vehicle Hardware
No
Mileage Tracking
No
Online Booking
No
Order Management
No
Reporting
No
Routing
No
Scheduling
No
Vehicle Tracking
No
Product Features
EMS
Availability Indicator
Yes
Billable Items Tracking
Yes
Daily Unit Loading Analysis
Yes
Dispatch Monitoring
Yes
EMS Service Roles Time Clock
Yes
Electronic Signature
Yes
Equipment Tracking
Yes
Fleet Management
Yes
NEMSIS Compliance
Yes
Patient Database
Yes
Point-of-Service Data
Yes
Refusal Statements
Yes
Shift Management
Yes
Supply Management
Yes
NEMT
Automated Scheduling
Yes
Billing and Invoicing
Yes
Client Notifications
Yes
Computer Aided Dispatch
Yes
Customer Database
Yes
Fuel Management
Yes
Import / Export Data
Yes
In-Vehicle Hardware
Yes
Mileage Tracking
Yes
Online Booking
Yes
Order Management
Yes
Reporting
Yes
Routing
Yes
Scheduling
Yes
Vehicle Tracking
Yes