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Average Ratings 0 Ratings
Description
Acepeak serves as a comprehensive cloud communications and AI-driven contact center solution tailored for contemporary businesses. This platform seamlessly integrates various features, including business phone systems, HD voice calling, SMS and MMS capabilities, video conferencing, team messaging, call recording, voicemail services, interactive voice response (IVR), and a suite of AI-enhanced communication tools. Additionally, Acepeak offers functionalities such as an AI receptionist, assistance from AI agents, call transcription, summaries, sentiment analysis, predictive dialing, omnichannel customer engagement, and seamless CRM integrations. Organizations benefit from the ability to oversee voice, messaging, web chat, and social media interactions from a consolidated platform, effectively supporting teams that operate across diverse locations and countries. By utilizing Acepeak, businesses can streamline their communication processes, elevate customer engagement, and manage all calls and discussions effortlessly from one centralized system, ultimately contributing to enhanced operational efficiency and improved customer satisfaction.
Description
Kestrel Voice serves as a no-code AI receptionist and voice operations solution tailored for service-oriented businesses that prioritize every incoming call.
With the ability to connect a phone number, users can easily input their services, operational hours, frequently asked questions, policies, and booking guidelines, allowing for a seamless launch without the need for a bespoke voice system.
The AI receptionist efficiently handles incoming calls by filtering out spam, responding based on the business’s verified knowledge, qualifying customer inquiries, managing appointment bookings or modifications, routing crucial calls, and taking messages. Each interaction produces valuable outputs such as transcripts, summaries, next steps, and insights about customers.
Moreover, Kestrel Voice can apply the same business knowledge to website chat, public AI profiles, and meeting support, enabling businesses to maintain a unified and customizable AI interface for both phone and digital customer engagements. This holistic approach empowers service providers to maximize their operational efficiency while enhancing customer experiences across various communication channels.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
HubSpot CRM
No
Zoho CRM
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$29/month/user
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Acepeak
Founded
2019
Country
Singapore
Website
www.acepeak.com
Vendor Details
Company Name
Kestrel Voice
Country
United States
Website
www.kestrelvoice.com
Product Features
Business Phone Systems
Call Logging
No
Call Monitoring
No
Call Recording
No
Call Routing
No
Employee Directory
No
IVR / Voice Recognition
No
Mobile Access
No
Virtual Call Center
No
Web Conferencing
No
Business VoIP
Call Parking
No
Call Recording
No
Contact Management
No
Encryption
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Unified Communications
No
Voice Quality Enhancement
No
Cloud PBX
Call Recording
No
Call Routing
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Virtual Extensions
No
Web Conferencing
No