Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Acefone (founded in 2010) is a company focusing on simplifying communication for businesses. We are a product company that’s making interactions simple, powerful, and customer focused. Our cloud-based omnichannel Customer Experience (CX) platform, AceX hosts powerful products, including:
-Interactions Hub
-Contact Center Studio
-API Connect
-Campaigns
-AI Voice Agents
-Voice Streaming
-Xtract
These products are designed to help businesses deliver exceptional experiences at every touchpoint of the customer's journey.
Based in Gurgaon, we serve over 5,000 global businesses with the support of a dedicated team of 200+ professionals across Gurgaon, Mumbai, and Bangalore. We deliver seamless communication through industry-leading integrations, ensuring a customer experience that is both efficient and effective. Our ISO 27001 certification attests to our commitment to top-tier security, backed by a 99.5% uptime guarantee.
Acefone's user-friendly, insight-driven products offer 300+ features, serving different channels, like Voice, WhatsApp, SMS and more. With custom integrations powered by neat APIs, it smoothly aligns with every business’ unique demands.
Description
Enhance your customer engagement across multiple channels with INO CX, a fully cloud-based, efficient, and user-friendly solution. Elevate customer satisfaction through features specifically crafted for the most popular communication channels. Streamline your email management to automate responses that are pertinent to your customers' needs. Provide real-time assistance by integrating our live chat module effortlessly. Utilize our intelligent functionalities for outbound call campaigns or voice messaging services to reach your clients directly. Deepen your connection with customers by leveraging SMS, a channel that captures their interest effectively. Equip your agents with the best tools for responding to inquiries through a unified interface. Smartly collect, evaluate, and allocate all inquiries to the appropriate advisors. Track your agents’ performance and monitor customer interaction volumes with ease. Regardless of the circumstances, conduct thorough analyses of your activities to assess your overall effectiveness. This approach ensures that you continuously optimize your strategies for improved outcomes.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Bitrix24
Yes
Bullhorn
Yes
Freshdesk
Yes
Freshsales
Yes
Google Workspace
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Microsoft Dynamics 365
Yes
Microsoft Teams
Yes
Pipedrive
Yes
Integrations
Bitrix24
No
Bullhorn
No
Freshdesk
No
Freshsales
No
Google Workspace
No
HubSpot CRM
No
HubSpot Customer Platform
No
Microsoft Dynamics 365
No
Microsoft Teams
No
Pipedrive
No
Pricing Details
₹1,599 per user per month
Unlimited calling plans starting at just ₹1,599 per user per month.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Acefone
Founded
2010
Country
Gurugram, Haryana, India
Website
www.acefone.com
Vendor Details
Company Name
INO
Founded
1997
Country
France
Website
www.ino.global/en/products-and-services/contact-center-solution/
Product Features
Business Phone Systems
Call Logging
Yes
Call Monitoring
Yes
Call Recording
Yes
Call Routing
Yes
Employee Directory
Yes
IVR / Voice Recognition
Yes
Mobile Access
Yes
Virtual Call Center
Yes
Web Conferencing
Yes
Business VoIP
Call Parking
Yes
Call Recording
Yes
Contact Management
Yes
Encryption
Yes
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Unified Communications
Yes
Voice Quality Enhancement
Yes
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
No
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
No
Reporting/Analytics
Yes
Cloud PBX
Call Recording
Yes
Call Routing
Yes
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Virtual Extensions
Yes
Web Conferencing
Yes
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No