Average Ratings 1 Rating
Average Ratings 1 Rating
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Description
It is no longer necessary to search for information about who to contact to report a device problem, a system crash, or request equipment. The Service Desk can be contacted by employees via the self-service portal, Teams or Outlook. You can enjoy the full Service Desk experience from within Microsoft Outlook. You can access your ticket log and browse our knowledge base, or create a new request from a catalog. The requester knows who is handling their request, what status it is at and how long it takes to resolve. They don't have to call the helpdesk in order to inquire about the status of the resolution. Don't waste your time sorting out requests. The system will assign each request to the correct team. The system automatically sorts requests according to their priority. The team has a well-organized work schedule and will not forget anything.
Description
The HR management of a growing company involves a lot of administrative work that consumes a lot of time. The good news is that there are many ways to make your HR department more efficient. Officient provides overview and much more. To get started with the tool, you don't need to read a manual nor take training. Both the Self Service app and the HR Platform are self-explanatory. Do you have any questions? Our Customer Success team can be reached via live chat. They will provide expert advice and tips to help you get the most from our tool. We know that sensitive data is important to you, so we take all measures to ensure it is protected in accordance with GDPR. We ensure that your data is safe with pin codes, rights management, and 2FA. The tool can be used anywhere, anytime, whether you're at work, home, or on the move. You can access the tool via your desktop or your smartphone. You can quickly access the employment contract and other important information.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Microsoft 365
Yes
Akitra Andromeda
No
Beamible
No
Carbide
No
Complete
No
Disclo
No
Dynamics 365 Commerce
Yes
Google Calendar
No
Guru
No
Kombo
No
Integrations
Microsoft 365
Yes
Akitra Andromeda
Yes
Beamible
Yes
Carbide
Yes
Complete
Yes
Disclo
Yes
Dynamics 365 Commerce
No
Google Calendar
Yes
Guru
Yes
Kombo
Yes
Pricing Details
$40/agent
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
ALVAO
Founded
1999
Country
United States
Website
www.alvao.com
Vendor Details
Company Name
Officient
Founded
2017
Country
Belgium
Website
www.officient.io
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
ITSM
Asset Tracking
Yes
Availability Management
Yes
Change Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
Yes
Product Features
Human Resources
360 Degree Feedback
No
Applicant Tracking
No
Attendance Management
No
Benefits Management
Yes
Career Development Planning
No
Compensation Management
Yes
Compliance Management
No
Employee Database
Yes
Employee Lifecycle Management
No
Onboarding
Yes
Payroll Management
Yes
Performance Management
Yes
Recruiting Management
No
Self Service Portal
Yes
Succession Planning
No
Time & Attendance Management
Yes
Time Off Management
Yes
Timesheets
No
Training Management
No
