Compare ALVAO Service Desk vs. Deskpro in 2025

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Description

It is no longer necessary to search for information about who to contact to report a device problem, a system crash, or request equipment. The Service Desk can be contacted by employees via the self-service portal, Teams or Outlook. You can enjoy the full Service Desk experience from within Microsoft Outlook. You can access your ticket log and browse our knowledge base, or create a new request from a catalog. The requester knows who is handling their request, what status it is at and how long it takes to resolve. They don't have to call the helpdesk in order to inquire about the status of the resolution. Don't waste your time sorting out requests. The system will assign each request to the correct team. The system automatically sorts requests according to their priority. The team has a well-organized work schedule and will not forget anything.

Description

Our flexible and dynamic helpdesk software will make your customer experience memorable. You can improve your personal relationships with your customers and keep them happy. All communication channels should be consolidated to make it easier for agents to organize and provide better support. You can make your helpdesk more productive by tracking recurring issues, managing agents' time, and creating a schedule. All users can be helped with both internal and external set up. Track your prospects across all channels and close more sales faster. To improve team performance, create workflows and integrate your CRM into a single platform. You have complete control over the deployment of your helpdesk on your server infrastructure.