Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Instead of attempting to reach out to your customers through phone calls, consider sending them a text message instead. With a two-way texting tool, you can effortlessly send, receive, and manage your business text message conversations. If customers aren't answering your calls, there are likely valid reasons behind it. Utilize Business Text Messaging to enhance your communication with customers, as many prefer texting as their primary means of interaction. This familiar method allows them to engage with you on their preferred platforms, like SMS, WhatsApp, or Messenger, ultimately leading to a better customer experience. It's essential to keep dialogues active even when customers leave your website or end a live chat, as these interactions can easily be lost, especially on mobile devices. By using text messaging, you can maintain the dialogue and manage it seamlessly in your inbox. Strengthening your relationships with customers is crucial, and they will appreciate having your number saved in their contacts for easy access in the future. Ultimately, fostering these connections can lead to increased customer satisfaction and loyalty over time.
Description
Colvy is an innovative cloud-based platform designed for customer communications and CRM, specifically catering to small businesses, ecommerce retailers, and service teams. By consolidating various communication channels—such as SMS, phone calls, email, Instagram, Messenger, and live chat—into a unified inbox, it enhances the management of contact profiles and conversation histories. Teams can effectively manage interactions by assigning conversations, collaborating in real-time, utilizing AI-driven replies and agents, automating follow-ups, handling tasks, and linking customer messages directly to orders and payments. Additionally, it features robust customer feedback tools, including ideas boards, roadmaps, polls, surveys, forms, and a comprehensive help center to further engage users. The platform's integrations with WooCommerce and Shopify provide valuable order context to enhance customer interactions, while Stripe integration facilitates seamless payment options, including in-chat payments and payment links. Colvy is available in distinct plans for feedback, inbox management, or a combined solution, with optional fees for messaging and call services to accommodate varied business needs. This flexibility ensures that teams can choose the most suitable plan to optimize their customer engagement strategy.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
LiveChat
Yes
Shopify
No
Slack
No
Stripe
No
Telegram
Yes
WhatsApp
Yes
WooCommerce
No
Zapier
No
Integrations
LiveChat
No
Shopify
Yes
Slack
Yes
Stripe
Yes
Telegram
No
WhatsApp
No
WooCommerce
Yes
Zapier
Yes
Pricing Details
$100 per month
Free Trial
No
Free Version
No
Pricing Details
A$29/month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
2way Message
Founded
2020
Country
United Kingdom
Website
2way.app/
Vendor Details
Company Name
Colvy
Founded
2026
Country
Australia
Website
colvy.com
Product Features
SMS Marketing
2-Way Messaging
Yes
Artificial Intelligence
No
Contact Management
Yes
MMS
Yes
Mass Texting
Yes
Message Personalization
Yes
Mobile Coupons
Yes
Mobile Keywords
No
Polls / Voting
No
Reporting/Analytics
No
Scheduled Messaging
No
Shortcodes
No
Text-to-Win
No
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No
Alternatives
Alternatives
No Alternatives