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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

1Channel AI-Powered DMS is an innovative conversational distribution management system featuring an integrated AI assistant that provides answers to inquiries about orders, inventory, and payments via text or through browsing various help topics. It conducts automated order validation to check for stock availability, applicable discounts, pricing, and credit limits at the time orders are placed, while intelligent stock allocation employs FIFO and FEFO principles to ensure that items nearing expiration are prioritized for dispatch. Additionally, the system features auto stock replenishment that generates purchase orders automatically when stock levels for individual SKUs fall below a predetermined threshold, and a workflow automation engine empowers teams to create conditional workflows with real-time triggers, notifications via Email and WhatsApp, and approval processes that can involve up to seven levels. Incoming payments are matched to outstanding invoices through an auto payment allocation feature, and any discrepancies in Goods Receipt Notes (GRN) are directed to the appropriate approver automatically. Furthermore, users can access a real-time analytics dashboard that presents key performance indicators (KPIs), sales trends, top-selling products, and over 24 customizable reports, enabling businesses to make informed decisions swiftly. This comprehensive system ensures that all aspects of distribution management are streamlined, enhancing operational efficiency and accuracy.

Description

Manage orders via various channels including websites, telesales, EPOS systems, trade counters, and ecommerce platforms for both retail and trade clients. Telesales play an essential role in any direct sales operation, addressing customer inquiries, resolving complaints, and processing orders efficiently. Cyrane provides extensive tools designed to empower telesales and customer service representatives to manage every facet of customer service and order management seamlessly. Features such as trade account and retail pricing, integration of promotional offers and media codes, customer notes, reminders, gift messages, and product personalization are all incorporated. The automatic stock allocation system safeguards against overselling by providing full visibility of stock levels and allows for manual stock allocation when necessary, thereby enhancing flexibility in the order fulfillment process and enabling adjustments to address customer service challenges. Additionally, this comprehensive approach ensures that customer satisfaction remains a top priority throughout the order management system.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

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Screenshots View All

Integrations

1Channel Sales Force Automation Yes 

Integrations

1Channel Sales Force Automation No 

Pricing Details

Available on request
Free Trial Yes 
Free Version No 

Pricing Details

$675 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

1Channel

Founded

2015

Country

India

Website

www.1channel.co

Vendor Details

Company Name

Cyrane Systems

Website

www.cyranesystems.com

Product Features

Distribution

Barcoding / RFID No 
Import / Export Management No 
Inventory Management No 
Order Management No 
Purchasing No 
Returns Management No 
Sales Forecasting No 
Shipping Management No 
Warehouse Management No 

Product Features

Order Management

Back Order Management Yes 
Catalog Management Yes 
Inventory Management Yes 
Order Entry Yes 
Order Fulfillment Yes 
Order Tracking Yes 
Recurring Orders Yes 
Returns Management No 
Shipping Management Yes 
Special Order Management Yes 

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