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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

1Channel AI-Powered DMS is an innovative conversational distribution management system featuring an integrated AI assistant that provides answers to inquiries about orders, inventory, and payments via text or through browsing various help topics. It conducts automated order validation to check for stock availability, applicable discounts, pricing, and credit limits at the time orders are placed, while intelligent stock allocation employs FIFO and FEFO principles to ensure that items nearing expiration are prioritized for dispatch. Additionally, the system features auto stock replenishment that generates purchase orders automatically when stock levels for individual SKUs fall below a predetermined threshold, and a workflow automation engine empowers teams to create conditional workflows with real-time triggers, notifications via Email and WhatsApp, and approval processes that can involve up to seven levels. Incoming payments are matched to outstanding invoices through an auto payment allocation feature, and any discrepancies in Goods Receipt Notes (GRN) are directed to the appropriate approver automatically. Furthermore, users can access a real-time analytics dashboard that presents key performance indicators (KPIs), sales trends, top-selling products, and over 24 customizable reports, enabling businesses to make informed decisions swiftly. This comprehensive system ensures that all aspects of distribution management are streamlined, enhancing operational efficiency and accuracy.

Description

1Channel's Return & Claims Management Software efficiently manages sales returns across various levels, including retailers, distributors, super stockists, and field sales, by generating automatic credit notes upon approval from the appropriate authority within the hierarchy. Claims related to damaged, expired, or defective stock are processed through a customizable approval pathway that accommodates up to seven levels of authorization, catering to intricate distribution systems. When discrepancies in Goods Receipt Notes (GRN) occur, the system sends out automatic alerts rather than halting the receipt of goods, while any exceptions related to credit limits are flagged for managerial review and adjustment in a single action. Additionally, field teams have the capability to initiate and monitor returns seamlessly using a mobile application during their market visits, enhancing efficiency and responsiveness in the claims process. This comprehensive approach not only streamlines operations but also improves communication across all levels of the distribution chain.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

No images available

Integrations

1Channel Sales Force Automation Yes 

Integrations

1Channel Sales Force Automation No 

Pricing Details

Available on request
Free Trial Yes 
Free Version No 

Pricing Details

Contact us for custom pricing
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

1Channel

Founded

2015

Country

India

Website

www.1channel.co

Vendor Details

Company Name

1Channel

Founded

2014

Country

India

Website

www.1channel.co/return-management-software.html

Product Features

Distribution

Barcoding / RFID No 
Import / Export Management No 
Inventory Management No 
Order Management No 
Purchasing No 
Returns Management No 
Sales Forecasting No 
Shipping Management No 
Warehouse Management No 

Product Features

Returns Management

3PL / ERP Integration No 
Automated Exchanges No 
Branded Experience No 
Custom Return Policy No 
Inventory Management No 
One-Click Returns Processing No 
Returns Analytics No 
Shopper Self-Service No 
Smart Data Collection No 

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